Hi there! I understand you're having trouble logging into your myPennMedicine account. Could you tell me a bit more about what happens when you try to log in? For example:
- Are you getting an error message? If yes, what does it say?
- Are you having trouble remembering your username or password?
- Is this issue happening on the website or the app?
- Have you tried resetting your password or account recovery before?

This info will help me guide you better! Meanwhile, I can walk you through some common steps to start resolving login issues. Does that sound good?

trying to reset password it sends it my old phone number so i can not retreive my information sent

Thanks for sharing that detail! Since the password reset verification code is being sent to your old phone number, it means the account still has that number registered as the recovery contact. I can help you get this sorted out. Here’s what we can do:

1. Try alternate recovery options:
Sometimes the system also allows sending a code via email or answering security questions. When you’re on the reset password page, look closely for options like “Try another way” or “Use email instead” to receive the code.

2. Update your recovery info:
Since you can’t receive codes on the old number, and probably can’t log in, this step usually involves contacting support directly because updating the phone number requires identity verification.

3. Contact myPennMedicine support:
You'll want to reach out to the myPennMedicine support team to verify your identity and update your phone number on the account. You can email them at [email protected]. Be sure to provide:
- Your full name
- Date of birth
- Details about the old and new phone numbers
- Any other relevant account info they might ask for

4. Check for support hours and response times:
It might take a little time for them to verify and update your account, so have your new phone handy and keep an eye on your email for replies.

Would you like me to guide you through any alternative recovery options now? Or do you want help drafting the email to support?