Hi, I’m Frank Taylor. Sorry to hear you’re having issues with the Turning Point Ministries app video freezing. Let’s work through this together.

Could you tell me a bit more about when the video freezes? For example, does it happen right when you start a video, after a few minutes, or when you switch to fullscreen? Also, is your internet connection stable and are you using Wi-Fi or cellular data on your Linux device with WebKit?

While you provide that, here are some initial steps that often help resolve video freezing issues:

1. Check your internet connection: Streaming video requires a stable connection. Try switching between Wi-Fi and cellular data to see if one works better.

2. Close and reopen the app: Fully quit the app, then restart it.

3. Clear app cache/data if possible: On Linux, if you have app config files or cache folders, clearing them might help.

4. Check app video quality settings: Since the app defaults to standard video quality, sometimes lowering video quality improves playback on slower connections.

5. Disable cellular data for the app: If you’re on cellular and have app settings for limiting data, turning off cellular data might stabilize playback.

Since you’re on Linux and using WebKit for browsing, are you watching videos via a web interface, or using a specific app version? Sometimes browser video playback behaves differently.

If the freezing happens mostly in fullscreen mode or after some time, there could be a rendering or resource management issue, especially on Linux with WebKit. Updating your WebKit browser or trying a different browser like Firefox or Chrome might help isolate that.

Could you let me know what you’ve already tried and any specific patterns you notice? That will help me guide you step-by-step toward a fix.

video freezes after10 to 15 minutes watching

Thanks for the extra detail about the video freezing after 10 to 15 minutes of watching. That timing helps narrow down the possibilities.

Since you’re on Linux using the WebKit browser for watching Turning Point Ministries videos, the issue could stem from a few areas such as caching, app or browser glitches, or streaming buffering problems.

Here’s a step-by-step approach tailored to your environment:

1. Try refreshing the browser page after the freeze occurs. This can reset the streaming buffer.

2. Clear your browser cache and cookies for the Turning Point site or app in WebKit. Sometimes cached data can cause playback issues over longer viewing sessions.

3. Check your network stability during playback. If possible, use a wired connection or a more stable Wi-Fi to avoid intermittent buffering.

4. Try updating your WebKit browser (or try a different browser like Firefox or Chrome) on your Linux system. Some users found switching browsers resolved freezes.

5. Disable any browser extensions or plugins that might interfere with video playback.

6. If using any VPN or proxy, try disabling them temporarily as they could affect streaming.

7. If watching via an app instead of browser, try reinstalling the app. Some users reported freezing after about 15 minutes that reinstall resolved temporarily but recurred2.

8. Turn off cellular data for the app if you happen to switch between Wi-Fi and cellular or have data limits affecting streaming1.

Because your device is Linux and it’s WebKit, points 2-6 are especially relevant to your scenario.

If after these steps it still freezes consistently, it’s worth reporting the issue to Turning Point Ministries support at [email protected], including details of your device, browser, and exact timing when freeze occurs.

Does this sound good to start with? Let me know if you want help with any of these specific steps, and after trying them we can go deeper if needed. Are you satisfied with this plan so far?

LG TV

Hi! I see you're interested in installing the Turning Point Ministries app on your LG TV. Great choice for enjoying Dr. David Jeremiah's teachings on a big screen!

Here’s how you can get the Turning Point app on your LG Smart TV:

1. Power on your LG Smart TV and make sure it’s connected to the internet.
2. Access the LG Content Store: On your remote, press the “Home” button to open the main menu, then navigate to and select the LG Content Store (this is where you download apps).
3. Search for the Turning Point app: Use the search bar and type in “Turning Point” or “TurningPoint+.”
4. Download and install the app: Once found, select it and choose to download/install.
5. Open the app: After installation, open the Turning Point app from your apps list.
6. Sign in or create an account: You may need to sign in or create a free account to access the content.
7. Start streaming: Browse and watch the available videos; if you experience freezing, we can troubleshoot further.

Turning Point+ is officially supported on LG TVs, so the app should work smoothly once installed12.

If you need a visual guide on installing apps on LG TV, there are helpful videos like this one: How to install Apps on your LG Smart TV (2020)[7].

Let me know if you want me to walk you through any step or if you run into any issues during installation! Are you satisfied with these steps?

the app is already installed on my lg tv

Thanks for letting me know the Turning Point Ministries app is already installed on your LG TV but not working properly. Let’s try some LG TV-specific troubleshooting steps to get it running smoothly.

Here’s what you can do:

1. Restart your LG TV: Power it off completely, unplug it from the wall for about 30 seconds, then plug it back in and power it on.

2. Check your internet connection on the TV: Make sure your LG TV is connected to a stable network. You can test the connection in the TV’s settings under Network.

3. Clear the app cache/data:
- On LG WebOS TVs, go to Settings > Apps if available, select the Turning Point app, and clear its cache or data if those options appear.

4. Update the app: Check if there’s an update available for the Turning Point app in the LG Content Store and install it.

5. Update your LG TV system software: Sometimes app issues stem from outdated TV software.
- Go to Settings > All Settings > General > About This TV > Check for Updates and install any available system updates.

6. Sign out and sign back into the app: If the app allows signing in, try signing out and then back in to refresh your session.

7. Reinstall the app: If the app still misbehaves, uninstall it from the LG Content Store, then reinstall it.

8. Disable VPN or proxy: If your TV is configured to use a VPN or proxy, try disabling it temporarily, as it might cause streaming issues.47
<brIf after trying this, the app still freezes or fails to work, there might be a known app issue or compatibility problem. In that case, reaching out to Turning Point Ministries support at [email protected] with details of your LG TV model and issue would be the next best step.

Do you want me to guide you through any of these steps? Are you satisfied with this troubleshooting plan so far?