Hi! Thanks for reaching out about the BBC Sport app saying there's no connection despite your internet working. That sounds inconvenient, but let's work through some steps to get it sorted on your Windows 10 device.

First, could you tell me:
- Are you using the BBC Sport app downloaded from the Microsoft Store or accessing via a browser?
- Have you noticed this happens all the time or intermittently?
- Have you tried any troubleshooting steps already, like restarting the app or your PC?

In the meantime, here’s a simple step-by-step approach we can try together:

1. Restart the App and Device: Close the BBC Sport app fully, then reopen it. If on browser, refresh the page. Also, restart your computer to refresh network connections.

2. Check for Updates: Make sure your BBC Sport app is updated to the latest version. For apps, check Microsoft Store updates; if browser, update your browser.

3. Check Internet Connection Settings: Even if your internet works elsewhere, the app may have issues. Try disconnecting and reconnecting your internet or switch from WiFi to a wired connection or vice versa.

4. Clear App Cache/Data (if applicable): Sometimes cached data causes problems. You can try uninstalling and reinstalling the app to clear this.

5. Disable VPN or Proxy: If you use a VPN or proxy, sometimes the app may block connections. Try turning those off temporarily.

6. Check Firewall and Security Software: Ensure your Windows firewall or antivirus isn’t blocking the BBC Sport app’s network access.

If none of these help, please let me know what you’ve tried and I can guide you to more advanced troubleshooting. Also, if you prefer, I can help you reach out to BBC Sport support at [email protected].

Does this plan sound good to start with? Let me know how you get on!