Hi there! I understand you're seeing a buffering circle that just keeps spinning when using the SCE website. Let's get this sorted out together.

To start, can you tell me a bit more? Are you experiencing this issue on a specific page, like when you try to view your energy usage or your bill? Also, are you using any particular browser on your Windows 10 device, and have you tried refreshing the page or restarting your browser?

Meanwhile, here's a general step-by-step approach to fix this kind of buffering problem on a website like SCE's:

1. Clear Browser Cache and Cookies:
Sometimes stored cache or cookies cause loading issues. In your browser (WebKit-based on Windows 10, which likely means Edge or Chrome), go to settings → Privacy and Security → Clear browsing data. Clear cache and cookies, then reload the SCE site.

2. Try a Different Browser or Incognito Mode:
This helps check if extensions or settings interfere. Open the site in Edge, Chrome, or Firefox incognito/private mode and see if the buffering persists.

3. Check Internet Connection:
Ensure your connection is stable. You can try loading other websites to confirm.

4. Disable Browser Extensions:
Some extensions block scripts needed for the site. Temporarily disable them and reload.

5. Update Browser:
Make sure your browser is up-to-date to avoid compatibility issues.

6. Check for SCE Server Status:
Sometimes, the issue is on SCE’s side. If the site is overloaded or down, buffering can happen for many users. I can check this for you if you want.

If you've tried some of these already, let me know which, so I don’t repeat and can help you from the next step.

Are you able to try those and tell me how it goes? I’m here to help get that buffering fixed!