Hi there! I understand you’re experiencing an issue with discounts in the Zenoti app, and you’d like to log this problem. To assist you better, could you please provide a bit more detail?

- Are you having trouble creating, applying, or viewing discounts?
- Is the issue related to the discount reports not reflecting correctly?
- Are you seeing any error messages when using discounts?

Once I know more about the exact nature of the problem, I can guide you through troubleshooting steps or help you log the issue properly.

Meanwhile, if you want to check discount reports or vouchers on your own, you can navigate in Zenoti to Marketing > Discounts or Marketing > Reports > Redemptions to find reports on voucher redemptions and discount usage1 8.

Could you share what you have tried so far or what specific part isn’t working as expected?

the team’s commissions and service charge are not correct with using the discount button

Thanks for clarifying that the issue is with the team’s commissions and service charge calculations when using the discount button in Zenoti.

To get us started on fixing this, here’s what we can check and try step-by-step:

1. Verify Discount Type & Application Level
Discounts applied at different levels (item-level vs. invoice-level) can affect commissions and service charges differently. Let’s confirm whether the discount is applied to individual items or the entire invoice, since invoice-level discounts might reduce commissions if configured that way. You can check this under Marketing > Discounts in Zenoti8.

2. Check Commission Configuration
Commissions can be configured at the employee or job level. Sometimes the commission settings don't account properly for discounts if they are set to be calculated on the discounted amount or the full price. Review the commission rules under Employee and Payroll > Configure Commissions to see if discounts are factored in correctly9.

3. Service Charge Settings
Similarly, service charges might be configured to calculate before or after discounts. Confirm the service charge setup in POS or financial settings. Make sure that applying discounts isn’t causing the service charge formula to malfunction.

4. Allow Adjustments to Discounts
There is a POS setting called "Allow adjustments to discounts" that might influence prices and charges when discounts are applied. Check if this is enabled or disabled as it can affect calculations3.

5. Test with a Sample Invoice
Create a sample invoice applying a discount and note how the commission and service charge values appear. This helps isolate if the problem happens consistently or only in specific cases.

If after reviewing these areas the commissions or service charges still calculate incorrectly with discounts, the issue might be deeper and potentially a configuration bug.

Would you be able to check these settings and let me know what you find? If you prefer, I can guide you through accessing these menus on your Windows WebKit device.

Are you already able to access these settings, or would you like me to walk you through them?

Zenoti app discounts affecting commission calculations

Thanks for your question about how Zenoti app discounts affect commission calculations. This is a common point to clarify because discounts can change how commissions are computed.

Here’s how Zenoti handles commissions when discounts are involved:

1. Commissions and Discounts Interaction
Zenoti can be configured to either calculate commissions on the discounted amount or the original amount depending on your setup. Specifically, you can set up commission deductions on invoices or adjust total commissions based on discounts applied10 7.

2. Free Services and Discounts
If a service is given free or at a discount, Zenoti considers that in its "free service revenue" calculations to potentially still award commissions to providers, depending on your payroll configurations4 6.

3. Commission Setup Flexibility
Commissions might be configured at both the employee and job level, and discounts might influence how commissions are prorated in these settings. It’s essential to verify your commission rules under Configure Commissions to ensure they reflect how you want discounts accounted for5.

4. Payroll Impact
When payroll runs, Zenoti calculates commissions based on your latest settings, which might change if you adjust discount or commission rules after generating initial reports1.

What you can do next:

- Review your commission configurations in Zenoti under Employee and Payroll > Configure Commissions.
- Check how discounts are currently set to affect commissions using your payroll settings, especially looking at commissions deductions or free service revenue options.
- Test by creating sample invoices with discounts applied to see how the commission values calculate in reports.

If after verifying these settings the commissions are still not correct with discounts, it might be useful to adjust commission deduction rules or contact Zenoti support for deeper assistance.

Would you like me to guide you through checking these commission and discount settings step-by-step on your Windows device?