Hi there! I see you’re getting a “something went wrong” error message in the Ventra app. Could you tell me a bit more about when this happens? For example, does it happen when you try to open the app, make a payment, add a card, or at some other point? Also, have you tried any steps already to fix it? This will help me guide you better!

In the meantime, here are some quick steps that often help with this kind of error on the Ventra app:

1. Check your internet connection: Make sure your Wi-Fi or mobile data is working properly.
2. Close and reopen the app: Sometimes restarting the app can clear temporary glitches.
3. Clear app cache: Since you’re using Windows with WebKit (so presumably accessing via a browser), try clearing your browser cache for the Ventra website or the app web session. On Windows with WebKit browsers, you can usually do this from Settings > Privacy > Clear browsing data.
4. Update the app or browser: Ensure you have the latest version of the Ventra app or browser to prevent compatibility issues.
5. Restart your device: Sometimes a fresh start can resolve unseen issues.
6. Check for server status: Occasionally, the Ventra servers may be down or experiencing problems, resulting in this error.

If you’ve tried those steps and still see the error, let me know what you’ve done or if you see any other messages. I can then help with more specific troubleshooting.

Are you accessing the Ventra app via your browser (on Windows) or through a mobile app on another device?