Hi! I see you're able to sign in to the Ventra app on your computer but not on your Android phone. Let's dig into this together so we can find out what's going on.

First, can you tell me if you get any error message on your Android device when you try to log in? Also, have you tried any troubleshooting steps on your phone so far, like restarting the app or your phone?

In the meantime, here are some common steps to resolve login problems on the Ventra app for Android:

1. Check your internet connection: Make sure your phone is connected to a stable Wi-Fi or cellular network.

2. Update the app: Visit the Google Play Store to see if there’s an update available for the Ventra app. Sometimes older app versions have issues.

3. Clear app cache:
- Go to your phone’s Settings > Apps > Ventra.
- Tap on Storage.
- Select Clear Cache.
This can help reset temporary data that might be causing login problems.

4. Reinstall the app: Uninstall the Ventra app completely, then reinstall it from the Google Play Store.

5. Ensure correct login info: Double-check that you’re entering the exact username and password you use on the computer.

If you’ve already tried these, let me know which ones, and tell me what happens when you try to log in—any error details or behavior you notice. That’ll help me guide you further!