Hi there! I understand you're having trouble with the Rutter's app ordering not loading. Let's see if we can get that sorted out together.

To start, can you tell me a little more about what happens when you try to use the ordering feature? For example:
- Does the app freeze, crash, or just stay on a loading screen?
- Are you connected to Wi-Fi or using mobile data?
- Have you tried restarting the app or your device already?
- Are you using the latest version of the app?

Once I have a bit more info, I can guide you through some steps to fix the issue. Meanwhile, here are some general troubleshooting steps for app loading problems on Windows devices:

1. Check Internet Connection: Make sure you have a stable internet connection. Try opening a webpage or another app to see if the internet is working smoothly.

2. Close and Reopen the App: Completely close the Rutter's app and open it again. Sometimes this refreshes the app and clears temporary glitches.

3. Restart Your Device: A quick restart often clears out any app or device hang-ups affecting loading.

4. Update the App: If possible, check for and install any updates to the Rutter's app. Developers often release fixes that improve app stability.

5. Clear Cache or Data (if available): This may be more common on mobile devices, but if the app has an option to clear cache or data, try that.

6. Try Ordering via Web: Rutter's also offers online ordering through their website (Rutgers.com). You might try placing an order there while the app issue is sorted out1.

Let me know which steps you've tried or if you need help with any of these. We’ll get this fixed!