Hi! Sorry to hear you’re having trouble with the video playback in your purchased Domestika course. Let’s get this sorted out together. Just to clarify, are you watching the videos through the Domestika app on your iPhone?

Sometimes video lagging and black screens can be caused by a slow or unstable internet connection. Have you tried switching to a strong Wi-Fi network instead of mobile data? Also, closing the app completely and reopening it can help refresh the connection.

Here’s a step-by-step guide you can try:

1. Check your internet connection: Make sure you’re on a strong and stable Wi-Fi. You can test by streaming something else or running a speed test.
2. Close and reopen the app: Double tap the Home button or swipe up from the bottom (depending on your iPhone model) to see recent apps, then swipe Domestika away to close it.
3. Restart your iPhone: Sometimes a quick reboot can clear temporary glitches.
4. Update the Domestika app: Go to the App Store and check if there’s an update available for the Domestika app.
5. Clear app cache (if available): Some apps let you clear cache in their settings, but if not, reinstalling the app can help.
6. Reinstall the Domestika app: Delete the app and download it again from the App Store. This refreshes the app and its video components.

If you’ve already tried these steps and the problem remains, the issue might be related to app settings or your account syncing. Let me know what you’ve already done, and I can guide you further with more specific solutions!

Also, if you want to check details or official guidance, Domestika support has useful info on video playback problems here: Problems with video/audio playback in the app - Domestika [1].

Are you able to try these steps now and tell me how it goes?

Video on purchased course will not play. Keeps lagging and then black screen.

Hi again! Thanks for sharing that your purchased course video keeps lagging and then goes to a black screen. From what I see, this is often related to your internet connection or the app’s temporary data.

Let’s try a focused set of steps that have helped others with this issue on the Domestika iOS app:

1. Connect to a strong, stable Wi-Fi—video playback issues usually happen with slow or unstable internet connections.

2. Force close the Domestika app and reopen it to refresh the video player.

3. Restart your iPhone to clear any temporary glitches in the system.

4. Update the Domestika app through the App Store if an update is available.

5. Delete and reinstall the Domestika app. This clears cached data, which might be causing playback problems or black screens.

6. After reinstalling, log back into your Domestika account and try playing the video again.

These steps come directly from Domestika’s support recommendations for video/audio issues in their app1 2.

If you’ve done all this and still experience lag or black screen, it could help to check if other apps on your iPhone are streaming video fine, to rule out device or network issues. Also, sometimes there may be temporary server-side issues on Domestika’s end, so waiting a bit or reaching out to their support might be needed.

Let me know which steps you've tried or if you'd like me to help you walk through any of them! Are you satisfied with these suggestions so far?