Hi there! I understand you’re having trouble signing in to the Lexington Herald-Leader. Could you tell me what exactly the message or problem says when you try to sign in? For example, do you see an error code, does it say your password is wrong, or something else?

In the meantime, here are a few simple steps that often help with sign-in problems:

1. Double-check your email and password to make sure they’re entered correctly—watch out for typos or caps lock.
2. If you’ve forgotten your password, try using the “Forgot Password” option to reset it.
3. If you have an app-only subscription, sometimes you need to click on the “Restore Subscription” button in settings.
4. Make sure your internet connection is stable and working.
5. Clear your browser cache or try a different browser to exclude browser-related issues.

If you could provide the exact error or message, that’ll help me guide you better. Does any of this resonate with what you’re seeing?

PROBLEM RETRIEVING PUBLICATION

Thanks for providing the error message “Problem retrieving publication.” It sounds like the Lexington Herald-Leader app on your Windows device is having trouble loading the latest newspaper edition or content.

Here’s a step-by-step approach to resolve this:

1. Check Your Internet Connection
Make sure your internet connection is stable. Sometimes a weak or unstable connection interrupts the app from retrieving the publication.

2. Restore Subscription within the App
If you have an app-only subscription, open the app’s settings and look for a “Restore Subscription” option. Clicking this can refresh your access rights and help the app retrieve your content.

3. Clear App or Browser Cache
Since you’re using the WebKit browser on Windows 10, try clearing your browser’s cache. Cached data can sometimes cause loading issues. You can do this by going to browser settings > Privacy > Clear browsing data > Cached images and files.

4. Reload the Page or Restart the App/Browser
Close and reopen your browser or the app, then try accessing the publication again.

5. Reinstall the App (if using the app version)
If the app itself is giving the error, uninstall and reinstall it. This can fix corrupted files that prevent content retrieval.

6. Check for Account or Subscription Issues
Visit the Lexington Herald-Leader’s customer service page to make sure your subscription is active and payments are up to date. Sometimes, service interruptions can happen if payment hasn’t processed.1

If these steps don’t fix the problem, is your subscription an app-only one or does it include full digital access? Also, does the issue happen only on this device or elsewhere too?

Let me know, and I’ll guide you through the next steps! Are you satisfied with this initial help so far?