Hi there! Congratulations on completing the marathon! That’s an incredible achievement. I understand that you faced an issue with tracking during the race, and I'm here to help you resolve this.

Could you share a little more about what happened? For example:
- Did you have the official TCS London Marathon app installed and open during the race?
- Were you logged in with the correct account linked to your registration?
- Did you encounter any error messages, or did the app just not show any tracking information at all?

Let’s figure this out together!

It counted the time but didn't track me at all

Thank you for clarifying! It's good to know that your time was recorded, but I understand how important proper tracking is during the marathon. Let’s work together to figure out why the tracking may not have worked for you.

Here are a few things we can check:

1. GPS Connection: The tracking feature heavily relies on a stable GPS connection. Ensure that your device's GPS was enabled and that you had a clear line of sight to the sky throughout the race.

2. App Version: Make sure that your TCS London Marathon app is updated to the latest version. Sometimes issues arise from outdated apps. You can check for updates in the Microsoft Store.

3. Permissions: Verify that the app has the necessary permissions to access your location. You can check this by going to your device's settings, finding the app, and ensuring Location permissions are turned on.

4. App Restart: Restarting the app can sometimes refresh the system. Close the app and then reopen it to see if it’s displaying tracking info.

If you've checked all of the above and it still didn’t track your movement, you may want to report this issue to the TCS London Marathon support team. They may be able to provide more insights on why the tracking failed. You can reach them at [email protected].

If you're still facing issues after trying these steps, please let me know, and we can look into further solutions!

I have just completed the marathon but it didn't track me at all

Thank you for your patience, and once again, well done on finishing the marathon! I'm sorry to hear that the tracking feature didn't work for you during the race. Let's dig into this issue further together.

1. GPS Connection: Please ensure that your GPS was enabled during the race. Sometimes, if the GPS signal is weak, it can affect tracking. Make sure you had a clear line of sight to the sky.

2. App Updates: It’s important that the TCS London Marathon app you used is the latest version. Check your Microsoft Store to ensure there’s nothing pending.

3. Permissions: Confirm that the app has the proper permissions to access your location. You can check this in your device's settings under 'Privacy' > 'Location'. Make sure it’s set to 'Always' or 'While Using the App'.

4. App Functionality: Restart the TCS London Marathon app. Sometimes simply closing the app and reopening it can refresh its functioning.

5. Contact Support: If none of these steps rectify the tracking issue, I recommend contacting the TCS London Marathon support team directly at [email protected]. They may be able to assist you further based on specific details of your situation.

If you need additional assistance with any of these steps or if you're still facing issues, please let me know, and I’ll be more than happy to help! Are you satisfied with the solutions I provided?