Hi there! I understand you’re unable to log in to the Smartz Eaze app even though your password hasn’t been changed. Let’s see if we can get you back in smoothly.

To start, could you tell me if you’re seeing any specific error messages when you try to log in? Also, are you using the Smartz Eaze app directly on your Android device or through a browser?

Meanwhile, here are some initial steps we can try:

1. Clear Cache and Cookies of the App or Browser:
Since you’re on Android 10 and using WebKit, clearing cached data sometimes resolves login troubles.
- For the app: Go to your device Settings > Apps > Smartz Eaze > Storage > Clear Cache.
- If using browser: Open browser settings, find privacy or site data, and clear cache and cookies.

2. Check Internet Connection:
Make sure your device has a stable internet connection, preferably Wi-Fi for better stability during login.

3. Confirm Credentials:
Even if the password is unchanged, please try retyping the username and password carefully—sometimes small typos or caps lock can cause issues.

4. Try the “Forgot Password” Option:
If none of the above work and to rule out credential issues, use the “Forgot Password” function on the login screen to reset your password anyway. This can refresh your account access and might resolve hidden issues.

5. Update or Reinstall the App:
If using the app, make sure it’s updated to the latest version in the Play Store. If it is, consider uninstalling and reinstalling it.

If you’ve already tried any of these, could you let me know which ones? I can then guide you through more specific troubleshooting or account checks.

Are you able to try these and share what happens?

On app I am getting, "internet request failed. Please try again." I tried to uninstall and reinstall. It is up to date. I'm using the internet right now to talk to you, so that works.

Thank you for the details! The “internet request failed. Please try again.” message usually points to temporary communication issues between the app and the server, even if your general internet works fine.

Since you’ve already reinstalled the app and confirmed your internet connection is good, here are a few more tailored steps we can try on your Android 10 with WebKit setup:

1. Check Date & Time Settings:
Sometimes, if your device’s date and time are off or set to manual, secure connections to the server can fail.
- Go to Settings > Date & Time.
- Enable “Automatic date & time” and “Automatic time zone” if they are off.

2. Disable VPN or Proxy (if any):
If you use a VPN or proxy service on your device, it can block or interfere with the app’s internet requests. Try temporarily disabling these.

3. Check App Permissions:
Make sure Smartz Eaze app has permissions to access the internet and network state.
- Go to Settings > Apps > Smartz Eaze > Permissions, and ensure network-related permissions are allowed.

4. Try Switching Networks:
Even if Wi-Fi seems fine, try switching to mobile data or another Wi-Fi network briefly to check if it’s a network firewall or router blocking the app’s connection.

5. Clear App Data:
Beyond clearing cache, clearing app data can reset stored info that might be corrupted.
- Go to Settings > Apps > Smartz Eaze > Storage > Clear Data.
- You will need to log in again after this.

If after these steps the issue persists, it’s possible there may be a brief service disruption on the Smartz Eaze backend or some configuration mismatch. I can check on any ongoing issues, or if you want, I can escalate this to our technical team for deeper server-side investigation.

Would you like me to do that, or try these steps first? Let me know!