Hi! Thanks for letting me know about the app not loading around 5:30 PM EST on Sundays. I want to get this figured out for you.

To start, do you happen to see any error messages when the YMCA Pulse app fails to load? Also, are you connected over Wi-Fi or cellular data at that time? Sometimes network connectivity can affect app loading.

Meanwhile, a few quick troubleshooting steps you could try on your iPhone (iOS 18.6) are:
1. Close the YMCA Pulse app completely and reopen it.
2. Make sure your internet connection is stable—try switching between Wi-Fi and cellular data to test.
3. Restart your iPhone—this can clear temporary glitches.
4. Check if there's an update available for the YMCA Pulse app in the App Store.

Since the issue occurs at a specific time on Sunday evenings, it could also be linked to server maintenance or high traffic loads. If those steps don’t resolve it, I recommend reaching out to our support at [email protected] to check if there is scheduled maintenance or outages around that time.

In the meantime, if you need to access any reservations or features, you might try the SAY Mobile app or use a different browser like Microsoft Edge or Mozilla Firefox, as an alternative workaround when Safari-based apps encounter issues1.

Let me know if you've already tried any of these, or if you need me to guide you through any of the steps!

No error messages, just an icon spinning.

Thanks for sharing that the app just shows a spinning icon with no error message. That helps narrow things down! This kind of issue often means the app is trying to connect or load data but something is blocking or stalling it.

Let's try these steps tailored for your iPhone (iOS 18.6):

1. Force Close and Reopen the App:
- On your iPhone, swipe up from the bottom (or double-click the Home button) to bring up the app switcher.
- Find YMCA Pulse and swipe it away to close it.
- Open the app again and see if it loads faster.

2. Lock and Unlock Your iPhone:
- As found in similar app loading issues, sometimes simply pressing the side button to lock your phone, then unlocking it, can nudge the app to finish loading properly.

3. Check Internet Connection:
- Make sure your Wi-Fi or cellular connection is strong at the time the spinning occurs.
- Try toggling Airplane Mode on and off to reset your network connection.

4. Clear App Cache via Settings:
- Go to your iPhone's Settings > General > iPhone Storage > find YMCA Pulse app.
- If available, see if there's an option to "Offload App" (removes app but keeps data) or "Delete App" (removes app and data).
- Try offloading first, then reinstalling the app from the App Store. If that doesn't work, you may want to delete and reinstall (note this could require you to log in again).

5. Reinstall the App:
- Delete the YMCA Pulse app.
- Restart your iPhone.
- Re-download the app from the App Store, then log in and check if it loads properly.

If after these steps the app still spins indefinitely around 5:30 PM EST on Sundays, this timing might hint at server-side issues or maintenance conflicts.

For ongoing problems, submitting a ticket via the app's support icon—choosing "booking issues"—or emailing [email protected] could get you direct insights or fixes from the support team.

Would you like me to walk you through any of these steps on your iPhone? Also, have you tried any of these measures before? That way, I can tailor my help better.

2, 3, 6