[TeamSnap] I cannot see this years teams. i can see the teams from last year, but not this year.

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Brady Packham
7 months ago In TeamSnap
I cannot see this years teams. i can see the teams from last year, but not this year.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi there! I understand you're having trouble seeing this year's teams in TeamSnap, while you can still see the teams from last year. Let’s work through this together to get it sorted out.

First, can you tell me:
- Are you using TeamSnap through a web browser on your Windows device or the app?
- Have you tried logging out and back into your account?
- Is this happening for all your teams or just specific ones?

Meanwhile, here’s a simple step-by-step you can try:

1. Log out and Log back in: Sometimes, the system needs to refresh your data. Log out completely, then log in again and check if the current year teams appear.

2. Check your Teams Section: On TeamSnap's main dashboard, look under "My Teams" to see if the current season’s teams are listed.

3. Verify Season Settings: Sometimes, the current season might be archived or inactive. If you have access, go to Settings > Seasons and make sure this year's season is active and not archived.

4. Refresh Your Browser Cache: Since you're on Windows using a WebKit browser, clearing your browser cache can help load the latest data.

If you’ve tried these already, let me know, and we can dig deeper into account settings or possible sync issues.

Would you like me to guide you through any of these steps?

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