Hi there! I’m sorry to hear you're having trouble using your Pepper Rewards gift card and that customer service hasn’t been responsive. Let me help you get this sorted out.

Could you please tell me a bit more? For example:
- Did you receive confirmation that your gift card purchase was successful?
- Are you encountering any specific error messages when trying to use the gift card for payment?
- Have you tried using your gift card both online and in-store, or only in one place?

In the meantime, I want to share that there have been recent reports from other users experiencing issues with Pepper Rewards gift cards not working or delays in delivery, along with difficulties reaching their customer service. Some sources suggest there may currently be service interruptions affecting gift card functionality and support responsiveness.

Here are a few steps you can try:

1. Check Your Gift Card Status: Log in to your Pepper Rewards account and verify if the gift card is listed as active and the funds are loaded.

2. Try a Different Payment Method Temporarily: If it’s urgent, you might need to use an alternative payment method while the issue is being resolved.

3. Dispute the Transaction if Payment Was Taken: If you paid for the gift card but haven’t received it or it’s unusable, you can contact your credit card provider or bank to dispute the charge as a last resort.

4. Contact Pepper Rewards Support via Email: Even if customer service phone lines or chat are unresponsive, sending a detailed email to [email protected] may yield a response over time. Be sure to include your purchase details, transaction IDs, and screenshots if possible.

If these steps don’t help or the problem persists, I can assist you with escalation procedures or alternative solutions. Let me know what you’ve tried so far and any additional details so I can guide you precisely.

Are you satisfied with the solution I started with so far?