Hi there! I understand that you’re able to see the downloaded files for PromptSmart Pro, but when you try to open them, you get an error saying the file “doesn't exist.” Let's work through this together.

To get a clearer picture, could you please tell me:
- Where exactly are you downloading the files to? (e.g., Downloads folder, a specific folder inside the app)
- How are you trying to open the files? Are you opening them directly from a file manager or through the PromptSmart Pro app?
- What is the file type or extension of these files (for example, .txt, .pdf, or any PromptSmart-specific format)?

Meanwhile, here’s a step-by-step approach that usually helps resolve this kind of issue:

1. Verify File Location: Sometimes files appear visible but aren’t linked properly inside apps. Locate the files using the Windows File Explorer and check their actual path. Make sure the PromptSmart Pro app has permission to access that folder.

2. Open Within the App: Try opening the files from inside the PromptSmart Pro app, using its built-in file browser or import feature, instead of double-clicking the files externally.

3. Check File Integrity: Files might be incomplete or corrupted during download. If possible, delete the existing files and re-download them via PromptSmart Pro or the official source.

4. Update the App: Ensure that your PromptSmart Pro app is updated to the latest version compatible with Windows 10. Outdated versions may have issues recognizing files properly.

5. Check File Associations: Right-click on a file, select "Properties", and check its file type. Make sure Windows associates it with the right app. If needed, you can manually set PromptSmart Pro or the correct editor to open that file type.

6. Run as Administrator: Try running the PromptSmart Pro app with Administrator privileges in case there are permission restrictions affecting file access.

If you can share any error message screenshots or more details, I can guide you more precisely. Would you like to try these steps first?

download from inside the app [google drive]

Thanks for that info! Since you’re downloading files from Google Drive inside the PromptSmart Pro app and then getting the “file doesn’t exist” error when opening them, it sounds like there might be an issue with how the app is accessing or saving those files from Google Drive.

Let’s try these steps to troubleshoot this:

1. Check Google Drive Connection in App:
- Inside the PromptSmart Pro app, look for the option to connect or link your Google Drive account.
- Make sure you’re properly signed in and the app has permission to access your Google Drive files.
- If you’ve already connected, try logging out and reconnecting to refresh permissions.

2. Import the File Directly in PromptSmart Pro:
- Instead of downloading the file externally, use the app’s import or “Open from cloud storage” feature to open the file directly from Google Drive.
- This helps ensure the app knows where the file is located.

3. Verify Storage Permissions:
- Since you’re on Windows 10, check that PromptSmart Pro has access rights to your Documents or Downloads folders where it might save these files.
- Go to Windows Settings > Privacy > File System and confirm the app's permission is enabled.

4. Try Downloading from Google Drive Web:
- As a test, open Google Drive via your web browser outside the app, download the file manually to your PC, then open it in PromptSmart Pro.
- This will help check if the problem is with the app’s internal Google Drive integration.

5. Update PromptSmart Pro:
- Be sure you’re running the latest version of the app, as updates often fix issues with cloud integrations.

If none of these resolve the issue, there may be a bug with the app’s handling of Google Drive files on Windows. In that case, I recommend contacting PromptSmart support directly at [email protected] for specialized assistance.

Would you like some help with any of these steps? Let me know!