Hi there! I’d be happy to help you get your Boston Globe ePaper app working on your computer. To start, could you tell me a bit more about what happens when you try to load the ePaper? For example, do you see any error messages, does it just keep loading indefinitely, or does it close unexpectedly? Also, are you trying to access it through a browser or a dedicated app?

This info will help me narrow down the best solution for you!

When I try to get the epaper on my computer, this link shows up: https://epaper-subscriber.bostonglobe.com/piano.html?aid=q9okYIrmpu&pbid=2c60291d-c20c-4780-9829-b3d9a12687cf&isSandbox=False and the epaper does not appear. My compyuter just shows a blank.

Thanks for the details! It looks like you’re seeing a blank page when trying to open the Boston Globe ePaper link, which can sometimes indicate a few different things.

Here’s what I recommend trying step-by-step:

1. Refresh the Page Fully: Try holding down the "Ctrl" key and pressing "F5" on your keyboard while on the ePaper page. This forces your browser to reload the page without using any previously cached (stored) information.

2. Clear Your Browser Cache and Cookies: Sometimes old cache or cookies interfere with loading. In your WebKit-based browser on Windows 10, you can usually do this under Settings > Privacy or History. After clearing, try the link again.

3. Try a Different Browser: Since you are using a WebKit-based browser (likely Safari or similar), try opening the ePaper link in another browser like Chrome, Firefox, or Edge on your Windows computer if possible.

4. Check for Temporary Server Issues: There have recently been some technical difficulties reported with the Boston Globe ePaper. This could be related to the blank page you’re seeing—sometimes these get resolved by their team within a few hours. You can check the Boston Globe Support Twitter or their Facebook page for updates.

If after trying these steps you still see a blank page, please let me know. I can then help escalate this for a deeper look or provide you with direct contact to The Boston Globe support team for account-specific issues.

Does this make sense so far? Would you like help clearing cache or trying another browser? 1 2 8

Is there a known issue with the Boston Globe ePaper access?

Yes, there is a known issue with the Boston Globe ePaper and the ePaper app that is currently being experienced. The official Boston Globe Support channels on X (formerly Twitter) and Facebook have confirmed they are aware of technical difficulties affecting access to the ePaper and are actively working to resolve these problems2 4.

Because this is an ongoing issue on their side, it might cause the blank page you are seeing. I recommend trying again a bit later, and in the meantime, if you want, I can help you with some troubleshooting steps like clearing your browser cache or trying a different browser to ensure it's not something local on your computer.

Would you like me to guide you through those steps now, or do you prefer to wait until the technical issue is resolved?

I tried your suggestions to no avail. I have not been abe to get the epaper for at least a week or more.

Thank you for letting me know you've been unable to access the ePaper for over a week despite trying the basic troubleshooting. Since this has been going on for a while, and you've already tried refreshing and clearing cache with no success, it points to a more persistent issue.

Here’s what I recommend next:

1. Force Close and Restart the ePaper App (if you have it installed): Sometimes the app or browser can hold onto old data, and fully closing and restarting can help.

2. Check your Boston Globe subscription status: Occasionally, issues like this can result from account or subscription problems. You can verify your login credentials and subscription status by visiting your Boston Globe account page or contacting their billing support.

3. Try accessing the ePaper from a different device or network: Sometimes specific device or network settings may interfere, especially with Windows 10 and WebKit browsers. If possible, try another computer or mobile device, or try connecting via a different internet connection (such as mobile hotspot).

4. Contact Boston Globe Technical Support directly: Since this issue has lasted more than a week, and there are known technical difficulties ongoing, you may need to escalate this issue with Boston Globe support. You can email them at: [email protected] for personalized assistance that can delve into your account and technical environment specifically.

Meanwhile, here is the official technical help page that contains further guidance and contact options:
https://customerservice.bostonglobe.com/hc/en-us/categories/360001251772-Technical-Help

I want to make sure we get this sorted for you. Would you like help checking your subscription status or with contacting support via email?

Are you satisfied with the solution so far, or should we take the next step together?