Hi there! I understand your Ultrasurf VPN app is not connecting. Let's work through this together. To get started, can you tell me a bit more about what happens when you try to connect? For example, does the app show any error messages, get stuck loading, or just fail silently?

Meanwhile, here are some basic steps to try that often help resolve connection issues:

1. Check Your Internet Connection
Make sure your internet is working normally without Ultrasurf. Sometimes the VPN won’t connect if there's a network issue.

2. Restart Ultrasurf App and Your Computer
Close Ultrasurf completely, then reopen it. If that doesn’t work, restart your PC to clear any temporary glitches.

3. Temporarily Disable Antivirus or Firewall
Sometimes security software blocks VPN connections. Try briefly disabling your antivirus or firewall, then connect again. If it works, you can add Ultrasurf as an exception to your security software.

4. Run Ultrasurf as Administrator
Right-click the Ultrasurf app icon and choose “Run as administrator” to make sure it has all necessary permissions.

If you’ve tried these or if any error messages popped up, please let me know! I can guide you to more advanced troubleshooting like verifying proxy settings or selecting a different Ultrasurf server if needed.