Hi! I understand you're having trouble with the UnitedHealthcare app on your iPad. Let's get to the bottom of this together.

Just to clarify, is your iPad running the same OS version as your Mac (OS X 10.15.7)? Also, could you tell me what exactly is happening when you try to use the app? For example, is it not opening, crashing, freezing, or something else? Any error messages you see would also be helpful.

Once I have a bit more info, I’ll guide you through some steps to get it working smoothly again.

Freezing

Thanks for the info about the app freezing on your iPad. Let's try a few steps to get it back to working smoothly.

1. Force Close the App
Double-click the Home button (or swipe up from the bottom if your iPad doesn’t have a Home button) to see open apps. Find the UnitedHealthcare app and swipe it upwards off the screen to force close it. Then reopen the app.

2. Restart Your iPad
Sometimes a fresh start can fix temporary glitches. Hold the power button and slide to power off, then turn your iPad back on.

3. Check for App Updates
Open the App Store, tap your profile icon, and scroll to see if the UnitedHealthcare app has an update available. If yes, update it.

4. Reinstall the App
If the problem persists, delete the app: press and hold its icon until options appear, then select "Delete App." After that, reinstall the app from the App Store.

5. Clear App Cache or Data (if applicable)
iOS doesn’t have a direct way to clear an app cache, but reinstalling the app essentially does this.

6. Check Your iOS Version
You mentioned using OS X 10.15.7 on your Mac, but your iPad’s iOS version matters here. Make sure your iPad's iOS is updated to the latest version it supports by going to Settings > General > Software Update.

7. Look Out for Server Issues
Occasionally, app freezing can be due to server outages on UnitedHealthcare’s side. You can check online status or let me know if you'd like me to verify that for you.

If you’ve already done some of these, please let me know which ones, and we can dive deeper.

Are you comfortable trying these steps now?