Hi! I hear that when you tap the log in button on the UnitedHealthcare app, it just takes you to a blank white screen or sometimes shows a log out option. Let's try to get this sorted out for you.

First, I want to check a few things:

1. Are you using the latest version of the UnitedHealthcare app on your Android device? Sometimes older versions can have bugs.
2. Have you tried clearing the app cache? This can help with display issues like blank screens.
3. Are your login credentials (username and password) definitely correct? Sometimes an incorrect login can cause the app to behave oddly.
4. Is your internet connection stable on your Android device?

To start, here’s a simple step-by-step you can follow:

1. Update the App:
Go to the Google Play Store, search for UnitedHealthcare, and update the app if an update is available.

2. Clear App Cache:
- Open Settings on your Android device.
- Go to Apps or Application Manager.
- Find and select UnitedHealthcare.
- Tap on Storage and then Clear Cache.

3. Force Stop and Restart the App:
- From the same App info screen, tap Force Stop.
- Then reopen the app and try logging in again.

4. Check Internet Connection:
Ensure you have a strong Wi-Fi or mobile data connection. Sometimes slow or intermittent connectivity causes loading issues.

5. If it still shows a blank screen:
Try uninstalling the app and reinstalling it fresh from Google Play. This can resolve corrupted files causing display problems.

If after these steps the issue remains, it may be a deeper technical problem or user account issue. At that point, contacting UnitedHealthcare support directly by phone at 1-877-844-4999 or emailing [email protected] can help escalate the problem.

Would you like me to walk you through any of these steps? Or do you want to share what you’ve tried already so I can tailor the help?