Hi! I see you're encountering a 502 error code with the CBNA app. Let's get that sorted out. Just to be sure, are you seeing this error when you try to open the app, during login, or at some specific action inside the app? Also, have you tried any steps already to fix it, like restarting the app or your device?

In the meantime, the 502 error usually means there's a problem with the server acting like a gateway or proxy not getting a valid response from another server. It’s often temporary but there are some things we can try on your end.

Here’s a step-by-step approach you can try on your Windows WebKit setup:

1. Refresh the app or page: Sometimes a simple refresh clears temporary glitches.
2. Restart your device: This can reset network or app states that might be causing the problem.
3. Clear the app cache/data: On Windows, try clearing your browser/cache or app data if possible. This removes corrupted or outdated files.
4. Check your internet connection: Make sure your connection is stable. Try switching between Wi-Fi and Ethernet, or restarting your router.
5. Try a different browser or device: If the CBNA app is web-based or has a browser version, try loading it in another browser, or try a different device if convenient.
6. Check for app or system updates: Sometimes fixes are available in updates.
7. Disable VPN or proxy: If you’re using a VPN or proxy, try disabling it temporarily to see if that helps.
8. Wait and try again: Sometimes the issue is at the server side and resolves shortly after.

If those steps don’t clear the error, there could be a deeper issue with the server or your account setup. In that case, I can help escalate or provide specific directions based on more details about your environment.

Would you like me to walk you through clearing the cache on your Windows device or check any updates next? Let me know what you’ve tried so far!

Error 502 happens at login for both mobile and website. I have tried multiple browsers. I have cleared cache, restarted devices and restarted modem and router. When I take my phone off wi-fi and go cellular, it works. when I hotspot my computer to my phone, it works. I have not noticed issues with any other app or website on either device,

Thanks for the detailed info! Since the 502 error happens only when you're on your home internet and not on cellular, and it affects both the mobile app and website across multiple browsers, this points to something specific about your home network setup that might be interfering.

Based on similar cases, here are some further things to check and try:

1. Check your router's firewall or DNS settings
Sometimes routers have security features or custom DNS settings that could block or mishandle requests to certain servers, causing gateway errors. Check your router’s admin panel to see if a firewall or DNS is configured in a way that might interfere with CBNA services. You might want to temporarily disable advanced firewall rules or switch the DNS servers to something like Google’s (8.8.8.8 and 8.8.4.4) or Cloudflare’s (1.1.1.1) to test.

2. ISP-related issues or IP blocking
It's possible that your internet service provider (ISP) or your IP range is being blocked or rate-limited by the CBNA backend. You might want to reach out to your ISP to see if there are any known issues or blocks in place. Alternatively, if you have a VPN, you could try connecting through that on your home network to see if the error clears.

3. Network Security Group or routing problem
If your network uses any network security groups, user-defined routes, or customized network setups (sometimes seen in business or advanced home configurations), there might be a routing or filtering issue causing 502 errors. You’d want to review these if applicable.

4. Confirm no proxy settings on your devices
Check that your Windows device or your mobile device on the home network does not have any manual proxy configured, as that could also disrupt the connection.

Since you mentioned it works fine on cellular and via phone hotspot, the problem is definitely in your home network environment rather than the CBNA service itself.

If you want, I can help you step-by-step to check or change your DNS settings or look into your router’s firewall. Or, if you consider it might be an ISP block, contacting your ISP with this info could also be useful.

Would you like me to guide you through changing your DNS on your Windows machine first? That’s usually a simple way to test if DNS resolution is the culprit.

sure, let's try. the problem just started 2 days ago

Thanks for confirming when the problem started. Since the CBNA app and website login have been showing that 502 error for the past two days and it works fine over cellular but not through your home internet, this likely ties to your network environment or something on the ISP side rather than the app itself.

Based on recent info, there’s no widespread reported outage or scheduled downtime in the past couple of days on the CBNA services themselves1, so we can focus on your home network settings.

Let's go ahead and try changing your DNS servers on your Windows device first, as that’s a straightforward step to test if the DNS resolution provided by your ISP is causing the issue.

Here’s how you can change DNS servers on Windows 10:

1. Open the Control Panel by typing it in the Start menu and pressing Enter.
2. Click on Network and Internet, then Network and Sharing Center.
3. On the left, click Change adapter settings.
4. Right-click your active network connection (Wi-Fi or Ethernet) and select Properties.
5. In the list, select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
6. Select Use the following DNS server addresses.
7. Enter the following:
- Preferred DNS server: 8.8.8.8 (Google DNS)
- Alternate DNS server: 8.8.4.4
8. Click OK to save changes and close all windows.
9. Restart your browser or the CBNA app and try logging in again.

If the issue persists, you can also try Cloudflare's DNS by using 1.1.1.1 and 1.0.0.1 instead.

Changing the DNS forces your device to resolve domain names using different servers, which might bypass any ISP-related blocks or misconfigurations causing the 502 errors on login.

Please try this and let me know if login works afterward. If not, we can explore router firewall rules or ISP-related solutions next. How does that sound?

Changing DNS did not help. Do I need to change settings back?

Thanks for trying the DNS change. Since it didn’t resolve the 502 error, you don’t need to keep the custom DNS settings if you prefer to go back to your previous configuration.

To revert your DNS settings on Windows 10 to the default:
1. Go back to Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.
2. Right-click your active connection and select Properties.
3. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
4. Choose Obtain DNS server address automatically.
5. Click OK to save.

This will restore your device to use the DNS servers assigned automatically by your network or ISP3.

Since the DNS change didn’t help, the next logical step would be to look into your router’s firewall or security settings, as some setting there might be interfering with the connection to CBNA’s servers. Alternatively, contacting your ISP to check if anything on their end is causing this filtering or gateway problem would be worthwhile.

Would you like me to help guide you through checking your router settings next?

please

Happy to help! Here’s a summary of the CBNA app’s features and functionality based on the latest info:

- The CBNA mobile app offers industry-leading security enhancements to keep your banking safe.
- It supports managing multiple accounts seamlessly including checking, savings, and loans.
- You can use convenient features like Bill Pay, which allows scheduling one-time and recurring payments securely and easily from the app.
- The app is designed for flexibility on the go, supporting both personal and business banking needs, with features tailored accordingly.
- Other customizable in-app features make banking simple, such as viewing transactions, transfers, deposits, and more.
- The app receives regular updates to add new features and improve usability.
- For business users, it includes tools like Business Bill Pay with multiple user access and payroll deposit capabilities.

If you want to explore these features more in depth or see demos, CBNA’s official site has mobile app demos and detailed guides to help you get the most out of the service1 3 4.

Does that cover what you were looking for? If you need details on a particular feature or how to use something, I’m happy to help walk you through it!

help guide through checking my router settings next

Great! Let’s take a careful look at your router settings to see if there’s anything causing the 502 error during CBNA login on your home network.

Here’s a step-by-step guide to help you check and adjust key settings on your router:

1. Access your router’s admin interface:
- Connect to your home network.
- Open a web browser and enter the router’s IP address in the address bar. This is often something like 192.168.0.1 or 192.168.1.1. You can find the exact address in your network settings or on a label on the router.
- Log in with your admin username and password. (If you haven’t changed these, they're often on the router or in the manual. Common defaults are username: admin, password: admin or password.)

2. Check firewall settings:
- Look for a section labeled Firewall, Security, or Access Restrictions.
- Temporarily disable the firewall or any filtering rules to test if it’s causing issues with CBNA’s servers.
- If there are custom rules blocking certain IPs or domains, try disabling those.

3. Review DNS settings on the router:
- Just like on your PC, routers can specify their own DNS servers.
- If the DNS servers here are set to something unusual, try changing them to Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1).
- Save changes and reboot the router.

4. Look for any parental controls or content filtering:
- Some routers have built-in content filtering or parental controls that might block certain services.
- Make sure CBNA domains or URLs are not being blocked.

5. Check for firmware updates:
- While in the admin panel, check if there’s a firmware update available for your router.
- Updating router firmware can resolve unexpected issues.

6. Restart the router after making changes:
- Save all changes and restart your router to apply them.

Since making changes in the router can affect your entire home network, I recommend starting with disabling firewall or filtering temporarily and testing the CBNA login immediately after. If it resolves the issue, you can re-enable settings one by one to pinpoint the cause.

Would you like guidance on how to find your router’s IP address and login, or assistance navigating the admin interface for your specific router brand? Let me know!