Hi there! I understand you’re having trouble logging into the Cubigo Community app on your Mac with OS X Catalina (10.15). Let’s see if we can get you back in.

To start off, could you please tell me if you’re seeing any specific error messages when trying to log in? For example, are you getting something like “User not found,” “Invalid password,” or something else? Also, are you logging in through the web browser or a dedicated app on your Mac?

Meanwhile, here’s a simple step-by-step guide to try:

1. Verify Username and Password: Make sure your email and password entered are correct. Sometimes a small typo can cause login failure.

2. Reset Password: If you suspect the password might be the issue, try resetting it using the Cubigo password recovery page at https://sso.cubigo.com/identity/Account/ForgotPassword (just enter your email there to get a reset link).

3. Clear Browser Cache (if using browser): If you are logging in through a browser, clear the browser cache and cookies to eliminate old data conflicts. On Safari:
- Safari menu > Preferences > Privacy > Manage Website Data > Remove All.

4. Try a Different Browser: If you usually use Safari, try Google Chrome or Firefox to see if the problem persists.

5. If Using the Cubigo Community App: On your Mac, sometimes the app settings can get corrupted. Try quitting the app completely, then:
- Go to the Settings app on your Mac
- Find the Cubigo app entry
- Use the “reset toggle” if available (this can clear app-specific data)
- If that doesn’t work, uninstall and then reinstall the app from the App Store.

If none of those work, let me know what step you’ve tried and what error or behavior you’re seeing next. That way, I can help you dig deeper or check for any ongoing system issues on Cubigo’s side.

Are you ready to try these, or do you want help with any specific step?