Hi there! I see you're having trouble with your Tracki GPS not loading. Let’s work together to figure this out. Can you tell me a bit more about what happens when you try to use it? For instance, are you using the Tracki app on your iPhone, or is the issue with the GPS device itself?

Also, have you already tried any troubleshooting steps like restarting your device or checking your internet connection? Let me know so I can assist you better!

Using the Tracki App on my iphone and this is the 1st time it happened. Already tried the troubleshooting guide but it’s still not working.

Thanks for sharing that information! Since this is the first time it's happening and you've followed the troubleshooting guide, let’s take a few more steps to resolve it.

1. Check Location Services: Make sure that location services are enabled for the Tracki app. To do this, go to Settings > Privacy & Security > Location Services, and ensure that Location Services is turned on, and the Tracki app is allowed to access your location.

2. Force Quit and Restart the App: Sometimes, just restarting the app can help. To do this, swipe up from the bottom of the screen (or double-tap the home button if your iPhone has one) to bring up the app switcher, find the Tracki app, and swipe it up to close it. Then, reopen the app.

3. Reboot Your iPhone: Restarting your iPhone can resolve many temporary issues. Just hold down the power button and slide to power off. Wait a moment, then power it back on.

4. Check for App Updates: Make sure your Tracki app is updated. Open the App Store, go to your account (by tapping your profile icon), and check for any available updates for the Tracki app.

5. Reinstall the Tracki App: If the issue persists, uninstalling and reinstalling the app could help. Press and hold the Tracki app icon, tap Remove App, then reinstall it from the App Store.

6. Check for any Network Issues: Ensure that your internet connection is stable. You might try switching between Wi-Fi and mobile data to see if that improves the situation.

If you've tried all of these steps and are still having issues, it might be necessary to check if the Tracki device itself is functioning properly. If that's the case, I can help escalate the issue or provide further support if needed.

Let me know how it goes! Are you satisfied with the solution I provided?