Hi there! I understand your Criptext Secure Email app hasn’t been working since August 20, 2025. Let’s get to the bottom of this together.

To start, can you tell me what exactly happens when you try to open or use the app? For example, does it fail to open, crash, or do you experience problems sending or receiving emails?

Meanwhile, here are some initial steps we can try on your iPhone with iOS 18.6.2:

1. Restart the app: Close it fully by swiping it away in the app switcher, then reopen.
2. Restart your iPhone: A simple reboot often resolves temporary glitches.
3. Check for app updates: Go to the App Store > Updates tab, see if Criptext has an update.
4. Ensure internet connectivity: Confirm you have a steady Wi-Fi or cellular connection.
5. Re-login to your account: Sometimes, logging out of the Criptext app and logging back in refreshes permissions.
6. Check app permissions: In iPhone Settings > Criptext, ensure the app has permissions for network access.

If all these are fine and the issue persists, it might be useful to confirm whether there is any announcement or ongoing issue with Criptext services around that date. From what I see, some users noted issues or questioned if Criptext was still supported earlier in 2025, but as of August 2025, the app should still be functioning1 9.

Could you also mention if you received any error messages or if the app suddenly stopped working after a specific event (like an iOS update or app update)?

Let me know these details, and we’ll take it from there!