Hi there! I understand you're having trouble sending videos through the Gabb Messenger app, where you only get an audio recording and a photo instead of the full video. Let's see if we can get this sorted out together.

To start, could you let me know:
- Is this problem happening when you send videos, receive videos, or both?
- Are you using the latest version of the Gabb Messenger app?
- Have you noticed if this happens with all videos or only specific ones?
- Also, do you have a stable internet connection when this occurs?

Meanwhile, here are some initial steps you can try to fix this issue on your Windows device (browser WebKit, Windows 10):

1. Check MMS/Media Settings:
Sometimes, video messaging relies on MMS (Multimedia Messaging Service). Ensure that MMS or photo messaging is enabled on your Gabb Wireless plan.

2. Update the App:
Confirm that you have the latest version of Gabb Messenger installed. An outdated app can cause media playback issues.

3. Restart the App and Device:
Close the Gabb Messenger app completely and restart your Windows device. This refreshes any temporary glitches.

4. Clear App Cache (If possible on your platform):
Clearing cache can resolve corrupted temporary files that might interfere with video playback.

5. Check Video Format:
Gabb Messenger might support specific video formats. If your video is in an unsupported format, it might only show audio and a still image.

6. Try Sending a Different Video:
See if sending a different short video file works correctly to narrow down whether the issue is with certain videos.

If these steps don't help, we can explore deeper troubleshooting such as reinstalling the app or checking account and network settings.

Could you share what you’ve tried already, and any additional details about the videos or the app environment? That’ll help me tailor the next steps better.

Also, from community discussions, this seems to be a known issue with Gabb Phone 4 Pro users where video playback shows just audio with a picture, possibly due to the device or app version2 4.

Let me know, and we’ll get this fixed!