Hi there! I understand your Cup Heroes app is stuck on "loading config" on your iPhone with iOS 18.7.1. Let me help you get this sorted out.

To start, can you tell me if this started happening after a recent update or if it has been like this from the first time you tried launching the app? Also, have you tried any steps on your own so far like restarting the app or your phone?

Meanwhile, here are some initial steps that usually help resolve loading issues with Cup Heroes:

1. Force Close and Relaunch the App
Double-click the Home button or swipe up and hold from the bottom (depending on your iPhone model) to open the app switcher. Swipe up on Cup Heroes to close it, then reopen it.

2. Check Your Internet Connection
Ensure you have a stable and fast internet connection — either Wi-Fi or cellular data. Weak or intermittent connections can cause the app to hang while loading configs.

3. Restart Your iPhone
Sometimes a simple restart clears temporary glitches. Hold the side button and volume up or down until the “slide to power off” appears. Power off, wait 30 seconds, then power back on.

4. Update the App and iOS
Make sure your Cup Heroes app is updated to the latest version in the App Store. Although your iOS 18.7.1 is current, look for any pending updates as well.

If you’ve tried those and still get stuck, a known issue after the latest Cup Heroes update caused some players to freeze at the loading screen. The developers released a hotfix for such problems, so verifying you’re on the newest app version is crucial3.

If the problem persists despite all this, we may need to clear the app cache or reinstall as a next step. Just let me know what you’ve done so far or if you need help with these steps!

Are you able to give me those details?

Its happend after the most recent update, my internet connection is steady, have restarted the phone and reinstalled the app and im on the latest ios

Thanks for the extra info! Since the issue began right after the recent Cup Heroes update, and you’ve already reinstalled the app, ensured your internet is stable, restarted your phone, and are on the latest iOS, it looks like this might be related to a bug introduced with the new update.

Here are some deeper steps we can try:

1. Check for a Patch or Hotfix:
Sometimes developers release a follow-up update shortly after a major one to fix bugs like this. Please check the App Store again for any quick updates to Cup Heroes.

2. Clear App Cache and Data (if possible):
Although iOS doesn't have an explicit "clear cache" option for apps, force closing the app and reinstalling should clear cached data. However, sometimes residual files remain. You might try resetting network settings as a workaround:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
This resets Wi-Fi passwords and network preferences but can clear stale cached connections.

3. Check Cup Heroes Server Status:
Rarely, server-side issues after updates can cause the app to hang on loading configs. You might check Cup Heroes' official social media or support channels to see if other players report the same problem.

4. Wait and Report:
If none of the above works, you might need to wait for the developers to push a fix. I recommend submitting a bug report to Cup Heroes support with your device details and iOS version. You can email them at [email protected].

I also found similar reports from other users who tried reinstalling, restarting, and switching networks without success, indicating this is likely a problem on the developer side after the update1.

Let me know if you want guidance on resetting network settings or submitting the bug report, or if you spot any new updates for the app!
Are you satisfied with this solution so far?

Well i already sent them a message two days ago but i have yet to hear back

Thanks for sharing that you reached out to support two days ago and haven’t heard back yet. I know waiting for a response can be inconvenient, especially when you’re eager to get back to the game.

From what I've seen, it’s not unusual for the Cup Heroes support team to take a bit longer to respond due to a high volume of inquiries or ongoing investigations into recent update issues. Some players have noted similar delays in response times on public forums like Reddit1.

In the meantime, here are a couple of things you might consider:

1. Follow-up Message: If you haven’t already, sending a polite follow-up email referencing your original message can sometimes help bring attention to your case.

2. Check Community Channels: Sometimes developers or other players share temporary workarounds or updates on platforms like Reddit, Facebook groups, or the official Cup Heroes social media pages. It might be worth checking there until you hear back.

3. Patience for Patch: As this issue seems linked to the recent update, keep an eye out for any app updates that might include a fix.

If you want, I can assist you in drafting a concise follow-up message to support or help you identify active community channels where updates may be shared.

Let me know how you'd like to proceed! Are you satisfied with this guidance so far?