Hello! I understand that when you enter a non-winning ticket on the SCEL Players’ Club app on your iPhone with iOS 18.7, it keeps spinning and doesn’t progress. Let’s work together to get this sorted out.

First, to clarify, does the app spin indefinitely right after you submit the ticket, or does it happen after scanning as well? Is this issue only with non-winning tickets or with winning ones too?

Meanwhile, here are some general steps that often resolve app responsiveness issues:

1. Close and Restart the App: Swipe up from the bottom of your screen to view open apps, then swipe the SCEL app off the screen to close it. Reopen the app and try entering the ticket again.

2. Check for Updates: Go to the App Store and confirm that the SCEL Players’ Club app is updated to the latest version. Sometimes bugs are fixed in updates.

3. Restart Your iPhone: A simple restart can refresh temporary glitches in apps.

4. Clear App Cache/Data: Although iOS doesn’t let you clear cache directly, uninstalling and reinstalling the app can help. Back up any important info before uninstalling.

5. Check Network Connection: Ensure your internet connection is stable, whether Wi-Fi or cellular.

If you have tried these, please let me know. If not, I recommend starting there. If the problem continues, it may be a server-side or app bug related to the non-winning ticket entry function, which some other users report occasionally. In that case, contacting SCEL support directly could help; you can reach them at the Players’ Services hotline 1-800-201-0108 or via the feedback email [email protected].

Could you please try those steps and tell me how it goes? If needed, I can guide you further depending on your feedback.