Hi there! Thanks for reaching out about your meal logging issue. I understand your meal entry in the Calorie AI app is stuck on the loading screen with those dots, and you've already tried multiple ways without success.
To get to the bottom of this, could you tell me whether you've tried the following so far? - Restarting your Android device - Closing and reopening the app completely - Checking if the Calorie AI app has any updates available in the Play Store - Logging out and logging back into your account in the app - Ensuring your internet connection is stable (Wi-Fi or mobile data)
Since your device uses Android 10 with WebKit browsing language English, I'll tailor suggestions for this environment. Here’s a step-by-step approach we can try:
1. Restart your device: Sometimes a fresh system start clears temporary glitches. Turn off your phone for 10 seconds, then power it back on.
2. Force Close and Relaunch the App: - Go to Settings > Apps > Calorie AI - Tap "Force Stop" - Open the app again and try logging the meal
3. Check for App Updates: - Open Google Play Store - Search "Calorie AI" - If an update is available, install it, then retry
4. Clear App Cache: - Go to Settings > Apps > Calorie AI > Storage - Tap "Clear Cache" (do not clear data yet) - Relaunch app and test if the meal logs properly
5. Check Internet Connection: - Switch between Wi-Fi and mobile data to see if one works better - Sometimes unstable or slow connections cause loading issues
6. Reinstall the App: - Uninstall Calorie AI - Restart your phone - Reinstall the app from Google Play Store - Log in and try again
If you’ve already tried these steps, or if none resolves the issue, there could be an app-specific bug or a server-side problem. In that case, you might need to report the problem to Calorie AI support at [email protected] for advanced assistance.
Please let me know what you’ve tried so far, and how it goes with these steps—I’m here to help! Are you able to check these out now?
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Henry Adams
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Hi there! Thanks for reaching out about your meal logging issue. I understand your meal entry in the Calorie AI app is stuck on the loading screen with those dots, and you've already tried multiple ways without success.
To get to the bottom of this, could you tell me whether you've tried the following so far?
- Restarting your Android device
- Closing and reopening the app completely
- Checking if the Calorie AI app has any updates available in the Play Store
- Logging out and logging back into your account in the app
- Ensuring your internet connection is stable (Wi-Fi or mobile data)
Since your device uses Android 10 with WebKit browsing language English, I'll tailor suggestions for this environment. Here’s a step-by-step approach we can try:
1. Restart your device: Sometimes a fresh system start clears temporary glitches. Turn off your phone for 10 seconds, then power it back on.
2. Force Close and Relaunch the App:
- Go to Settings > Apps > Calorie AI
- Tap "Force Stop"
- Open the app again and try logging the meal
3. Check for App Updates:
- Open Google Play Store
- Search "Calorie AI"
- If an update is available, install it, then retry
4. Clear App Cache:
- Go to Settings > Apps > Calorie AI > Storage
- Tap "Clear Cache" (do not clear data yet)
- Relaunch app and test if the meal logs properly
5. Check Internet Connection:
- Switch between Wi-Fi and mobile data to see if one works better
- Sometimes unstable or slow connections cause loading issues
6. Reinstall the App:
- Uninstall Calorie AI
- Restart your phone
- Reinstall the app from Google Play Store
- Log in and try again
If you’ve already tried these steps, or if none resolves the issue, there could be an app-specific bug or a server-side problem. In that case, you might need to report the problem to Calorie AI support at [email protected] for advanced assistance.
Please let me know what you’ve tried so far, and how it goes with these steps—I’m here to help! Are you able to check these out now?