Hi there! I understand you’re having trouble logging into the Routely app with the message "something went wrong, try again," even after reinstalling the app. Let’s get this sorted out for you.
To start, could you please tell me if: - You’re connected to a stable internet network (Wi-Fi or mobile data)? - The app has the necessary permissions on your Android device (like storage or network)? - You have recently changed your Routely account password or made any changes to your account?
Here are some steps you can try next to resolve this login issue:
1. Clear app cache and data: - Go to your Android device Settings > Apps > Routely. - Tap on Storage. - Select "Clear cache" and then "Clear data." - Try logging in again. Clearing cache removes temporary files that might be corrupt.
2. Check Date & Time settings: - Make sure your device’s date, time, and timezone are set correctly. - Go to Settings > System > Date & Time. - It’s best to enable "Automatic date & time" and "Automatic timezone" if they are off.
3. Check network connectivity: - Try switching between Wi-Fi and mobile data. - If you’re on Wi-Fi, try restarting the router. - Sometimes network restrictions or VPNs can cause login errors.
4. Update Android WebKit: - Since your device uses WebKit, ensure your system WebView (which apps rely on for rendering web content) is updated from the Google Play Store if possible.
5. Try a different login method: - If Routely offers login via email and password or social accounts, try switching login modes in the app.
If after these steps the issue persists, it could be a backend problem with the Routely servers affecting login, which some users have reported lately. If so, waiting a little while or contacting Routely support at [email protected] might be needed for status updates and account-specific help.
Let me know how it goes with these steps, or if you would like me to guide you through any part of it! Are you satisfied with the direction so far?
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I understand you’re having trouble logging into the Routely app with the message "something went wrong, try again," even after reinstalling the app. Let’s get this sorted out for you.
To start, could you please tell me if:
- You’re connected to a stable internet network (Wi-Fi or mobile data)?
- The app has the necessary permissions on your Android device (like storage or network)?
- You have recently changed your Routely account password or made any changes to your account?
Here are some steps you can try next to resolve this login issue:
1. Clear app cache and data:
- Go to your Android device Settings > Apps > Routely.
- Tap on Storage.
- Select "Clear cache" and then "Clear data."
- Try logging in again. Clearing cache removes temporary files that might be corrupt.
2. Check Date & Time settings:
- Make sure your device’s date, time, and timezone are set correctly.
- Go to Settings > System > Date & Time.
- It’s best to enable "Automatic date & time" and "Automatic timezone" if they are off.
3. Check network connectivity:
- Try switching between Wi-Fi and mobile data.
- If you’re on Wi-Fi, try restarting the router.
- Sometimes network restrictions or VPNs can cause login errors.
4. Update Android WebKit:
- Since your device uses WebKit, ensure your system WebView (which apps rely on for rendering web content) is updated from the Google Play Store if possible.
5. Try a different login method:
- If Routely offers login via email and password or social accounts, try switching login modes in the app.
If after these steps the issue persists, it could be a backend problem with the Routely servers affecting login, which some users have reported lately. If so, waiting a little while or contacting Routely support at [email protected] might be needed for status updates and account-specific help.
Let me know how it goes with these steps, or if you would like me to guide you through any part of it! Are you satisfied with the direction so far?