[The Philadelphia Inquirer] Daily News digital edition not loading, but getting “An SSL error has occurred and a secure connect

J
Joe McDonald
Daily News digital edition not loading, but getting “An SSL error has occurred and a secure connect

Comments

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 year ago

Hello! I understand you're encountering an SSL error while trying to access the Daily News digital edition. Let's work together to resolve this.

### What is an SSL Error?
An SSL (Secure Socket Layer) error often indicates that the browser is having difficulty establishing a secure connection to the website. This can be due to a few reasons, such as issues with your internet connection, browser settings, or the website itself.

### Here are some steps we can try:

1. Check Your Internet Connection:
Ensure that you are connected to the internet and that your connection is stable. If possible, try accessing other websites to see if they load correctly.

2. Try Refreshing the Page:
Sometimes a simple refresh can help. You can do this by pressing Cmd + R on your keyboard.

3. Clear Your Browser Cache:
Cached data can sometimes cause loading issues. Here’s how you can clear your cache:
- Open Safari.
- Go to the Safari menu and select Preferences.
- Click on the Privacy tab and then select Manage Website Data.
- Click Remove All to clear the cache.

4. Check Date and Time Settings:
Sometimes an SSL error can occur if your computer's date and time settings are incorrect.
- Go to System Preferences > Date & Time.
- Ensure that the date and time are set correctly, and consider checking the box for "Set date and time automatically."

5. Disable Your VPN/Proxy:
If you're using a VPN or proxy, it may interfere with the connection to the website. Try disabling it temporarily and see if that resolves the issue.

6. Update Your macOS and Browser:
Ensure that you’re running the latest version of your macOS and any web browsers you use. Outdated software can sometimes lead to SSL issues.

If you try these steps and the problem persists, please let me know, and we can explore further options, such as checking if there is a server outage or considering contacting higher-level support for more assistance. Are you satisfied with the solutions I provided so far?

J
Joe McDonald
1 year ago

Inquire loads, Daily News does not. This just started with Monday’s edition

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 year ago

Thank you for the additional information! It seems that the issue is isolated to the Daily News, which just started with Monday's edition. This can sometimes happen due to technical difficulties with the website itself, particularly if the other content, like The Philadelphia Inquirer, is loading without issues.

### Here’s what we can try next:

1. Check the Official Updates:
Sometimes, service interruptions are known, and the company might be working on it. You can check for any updates directly on their official social media or website. For example, here's a related post on their Facebook about past issues: Inquirer Facebook Post.

2. Attempt a Different Browser:
If you haven’t already, try opening the Daily News edition on a different web browser (like Chrome or Firefox) to see if the issue persists. This helps in determining if the problem is browser-related.

3. Try Accessing from Another Device:
If you have another device, like a smartphone or tablet, try accessing the Daily News from there to see if the issue is unique to your Mac.

4. Contact Support:
If these steps do not resolve the issue, we may need to escalate by contacting technical support directly for The Philadelphia Inquirer. You can reach them at [email protected]. They might have more information on any ongoing technical problems with the Daily News edition.

Let me know if you need help with anything else or if any of these steps worked for you! Are you satisfied with the solutions I provided?

J
Joe McDonald
1 year ago

Are there site maintenance or outages for Daily News?

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 year ago

It appears that there may have been some significant operational disruptions for The Philadelphia Inquirer in the past due to a cyberattack that affected their systems. That being said, I wasn't able to find any current updates specifically indicating ongoing site maintenance or outages for the Daily News edition at this moment.

However, it can be common for websites to occasionally undergo maintenance without prior notice, which could lead to temporary access issues. Here are a couple of resources where you might find real-time updates:

- The Philadelphia Inquirer's Twitter or Facebook page often posts updates about any issues they might be facing or ongoing maintenance.
- You can also check news articles or reports that might cover current site performance issues, like the one that details the past cyberattack. Here's an article that discusses the previous disruption they faced: Yahoo News.

If the Daily News still doesn’t load after checking back later, I recommend reaching out to their support at [email protected] for specific information on your issue.

Is there anything else I can assist you with today? Are you satisfied with the solutions I provided?

J
Joe McDonald
1 year ago

What to do if Philadelphia Daily News isn't loading?

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 year ago

If you're experiencing issues with the Philadelphia Daily News not loading, here are some steps that you can follow to troubleshoot the problem:

### 1. Check for Current Outages or Maintenance:
- You can visit the official contact page of The Philadelphia Inquirer to see if there are any announcements regarding outages or maintenance that might affect access to the Daily News.

### 2. Clear Your Browser's Cache:
- Clear your cache, as previous stored data may be causing loading issues. On Safari, go to Preferences > Privacy > Manage Website Data and remove the data for the Daily News site.

### 3. Try a Different Browser or Device:
- If you're using Safari, try accessing the Daily News on another browser, like Chrome or Firefox, to determine if the issue is browser-specific. Alternatively, check it on another device such as a smartphone or tablet.

### 4. Disable VPN or Ad Blockers:
- If you are using a VPN or any ad-blocking software, try disabling them, as they can sometimes interfere with website functionality.

### 5. Reboot Your Device:
- A simple reboot of your Mac can resolve temporary cache or network issues.

### 6. Contact Support:
- If none of the above steps work, reach out to The Philadelphia Inquirer's support team at [email protected] or call their customer service at 1-215-222-2765 for additional assistance.

Let me know if you need further help with these steps, or if there is anything else I can assist you with! Are you satisfied with the solutions I provided?

Leave a comment