Hi there! I’m sorry to hear you’re having trouble signing in to the Amtrak app on your iPhone. Let’s see if we can get this sorted out together.

First, can you tell me a bit more about what happens when you try to sign in? For example:
- Are you seeing any error messages?
- Does the app take you back to the login screen after you enter your credentials?
- Is this happening with your Amtrak Guest Rewards account or just the app in general?

Once you share a bit more, I’ll guide you step-by-step through some easy fixes to get you logged in. Looking forward to your reply!

When I sign in it just keeps spinning not opening up the login after I sign in with the code in my email

Thanks for the extra detail! I understand that after you enter the code sent to your email, the app just keeps spinning and doesn't fully sign you in. Let’s try to get you past this step.

Here’s a quick list of steps you can try with your iPhone on iOS 18.6.2:

1. Check your internet connection: A slow or spotty connection can cause this spinning issue, especially during login. If you're on cellular data, try switching to Wi-Fi (or vice versa) and see if it helps.

2. Force close and reopen the app: On your iPhone, swipe up from the bottom (or double-click the Home button if your model has one) to open the app switcher. Swipe the Amtrak app off the screen to close it. Then open it again and try logging in once more.

3. Restart your iPhone: Sometimes a simple reboot can clear temporary glitches.

4. Update the Amtrak app: Make sure you have the latest version of the app installed. Open the App Store, tap your profile icon, then scroll down to see if an update for Amtrak is available.

5. Clear app cache by reinstalling: Since iOS doesn’t have an explicit cache clear option, delete the Amtrak app and reinstall it fresh from the App Store. This helps clear any stored data that might be causing login issues.

6. Check for any login or account issues: Try logging into your Amtrak account via the website on your iPhone’s browser. If the problem is persistent there, it might be an account or server issue.

If you’ve tried all these and still face the endless spinning after entering your code, it may be an issue with the app itself or server-side problems. Some users have reported similar looping login issues recently1 5. In that case, I can escalate this to our Mobile Support team for a deeper look, or you can reach them directly at [email protected].

Would you like me to help you perform these steps, or try logging in through the website first? Let me know how you’d like to proceed!