Hi there! I understand you're having trouble using the saved discounts or card features in the BuzzRx app. Let's get this sorted out for you.

To help me assist you better, could you tell me a bit more about what happens when you try to use these features? For example, do you get an error message, or does the app not respond at all?

In the meantime, here are some general steps we can try to fix this:

1. Check Your Internet Connection: Make sure your device has a stable internet connection, as the app needs it to verify discounts and cards.
2. Restart the App: Close the BuzzRx app completely and reopen it to see if that clears any temporary glitches.
3. Update the App: Check if there’s an update available for the BuzzRx app in your app store. An outdated app version can sometimes cause behavior issues.
4. Clear App Cache: On your Android 10 device, go to Settings > Apps > BuzzRx > Storage > Clear Cache. This helps remove any corrupted temporary data that might block features.
5. Log Out and Back In: Sometimes, logging out of your BuzzRx profile and back in can refresh your saved data and resolve syncing issues.
6. Check Saved Discounts and Cards: Make sure your saved discounts or cards are properly added to your profile inside the app under “My Discounts” or “My Card” sections.

If these steps don’t fix the problem, there might be an issue with your account syncing or a temporary service hiccup. In that case, I might suggest contacting BuzzRx support directly at [email protected] or using their customer service line.

Please let me know what you observe or if you've already tried any of these, and we'll go deeper if needed! Are you satisfied with this initial guidance?

The star for discounts and card are blacked out! I can't use them. I worked when I first opened the app now it doesn't work! I closed and reopened the app and rebooted my phone twice it still is doing the same thing

Thanks for the extra details! Since the discount and card icons are blacked out and you’ve already tried closing the app and rebooting your phone, it suggests it could be an issue with your account syncing or the app itself.

Here’s what I recommend next:

1. Log Out and Back In: Please log out of your BuzzRx account inside the app, then log back in. Sometimes this refreshes your account data and re-enables saved features.

2. Check for App Updates: If you haven’t already, visit your app store and make sure the BuzzRx app is fully updated. An outdated version can sometimes cause glitches in using discounts.

3. Verify Account Status: Occasionally, if there’s a problem with your account or how the discounts were added, features might appear disabled. You might want to verify your saved discounts and cards within the app settings or the “My Discounts” section to make sure they’re still linked properly.

4. Pharmacist Assistance: If you’re trying to use your discounts at a pharmacy and the card features are still disabled, some pharmacies can help troubleshoot with BuzzRx Customer Service. They can even call the customer support line at 1-844-749-1019 to assist in processing the discount1.

If after these steps the icons remain blacked out and unusable, it could be a temporary server or account-related issue best handled by BuzzRx support. You can reach them via email at [email protected] or by that toll-free number.

Let me know if you want me to guide you through any of these steps or if you notice anything new. Are you satisfied with this solution so far?

I looked in Google play store for buzz rx app updates there weren't any! The app also froze up on me twice. Getting very pissed off with this app

I hear you, that’s definitely inconvenient when the app freezes and you can’t use your discounts. Since you confirmed there are no app updates available on Google Play and the app is freezing, let's try a few focused steps to stabilize the BuzzRx app on your Android 10 device:

1. Clear Cache and Data for the BuzzRx App:
- Go to Settings > Apps > BuzzRx > Storage.
- Tap "Clear Cache" first, then "Clear Data" (this will reset app settings but not delete your account info).
- Reopen the app and log back into your account.

2. Clear Cache for Google Play Store and Google Play Services:
Since Play Store helps manage apps and background services, clearing its cache can help resolve app freezing or update issues:
- Settings > Apps > Google Play Store > Storage > Clear Cache and Clear Data.
- Repeat for Google Play Services as well.

3. Check Available Storage Space:
Low storage can cause apps to freeze or malfunction. Ensure you have at least 500MB free on your device by going to Settings > Storage.

4. Force Stop and Restart the App:
- Settings > Apps > BuzzRx > Force Stop, then reopen the app.

5. Reinstall BuzzRx as a Last Resort:
- Uninstall BuzzRx from your device, then reinstall it from the Play Store. This ensures you have a fresh version installed, even if updates don’t show — sometimes reinstalling triggers fresh downloads of app files.

If the app still freezes after these steps, the problem could be on their server side or deeper in app compatibility with your device/OS version. In that case, I recommend contacting BuzzRx support via email at [email protected] or the customer line to report the freezing— they may have a patch or workaround.1 2 7

Would you like me to walk you through any of these steps? Are you satisfied with this solution so far?