Hi there! I understand you’re having trouble scheduling or rescheduling appointments on the BetterHelp app. Let’s get this sorted out together. To start, could you tell me if you’re experiencing any error messages or if the scheduling options just aren’t appearing? Also, have you tried any steps on your own already, like refreshing the app or logging out and back in?

In the meantime, here are some common fixes that usually help:

1. Clear Cache and Cookies: Since you’re on Windows using a WebKit-based browser, clearing your browser’s cache and cookies could refresh your session and resolve glitches in the scheduling tab. You can do this through your browser’s settings under Privacy or History.

2. Check for Updates: Make sure your browser and the BetterHelp app (if using the desktop app) are up to date. Sometimes older versions have bugs that impact functionality.

3. Log Out and Restart: Sign out of your BetterHelp account, close the browser completely, then reopen and log back in. This refreshes your connection to the server.

4. Try a Different Browser: If possible, try accessing BetterHelp on another browser (like Chrome or Firefox) to see if the issue is browser-specific.

If none of these work, you might want to check if your therapist has availability open or if there’s a temporary system issue that BetterHelp is working on, as some users recently reported scheduling problems that were resolved by clearing cache and updates1.

Could you try these steps and let me know what happens? If the problem persists, we can dive deeper or I can help you contact BetterHelp support directly.