Hi there! I'm sorry to hear that you're having trouble with the Rocket Mortgage app, especially after trying to delete and reinstall it as well as resetting your settings. That can be really frustrating!

Can you tell me a bit more about the specific issue you're encountering? For instance, are you receiving any error messages when you try to make a payment, or is the app simply unresponsive? Knowing this will help me guide you more effectively.

Now I can’t even log into my account

It sounds like you're really facing a tough situation trying to log in after those steps. Let's troubleshoot this together and see if we can get you back into your account.

Here are a few steps to follow that might help resolve the login issue:

1. Check Your Username and Password: Double-check that you're entering the correct username and password. If you’re unsure, you can try resetting your password by going to the Rocket Mortgage login page and clicking on "Forgot Password?".

2. Update the App: Make sure that the app is up to date. Sometimes bugs can be fixed in the latest version. You can do this through the App Store on your iPhone.

3. Device Restart: Restart your iPhone. This can often resolve minor glitches.

4. Network Connection: Ensure that your device is connected to a stable internet connection, either through Wi-Fi or mobile data.

5. Clear App Cache: Since you've reinstalled the app, this should have cleared any cache, but sometimes it can help to give your iPhone a fresh restart before trying again.

6. Check for Server Issues: There may be temporary issues with Rocket Mortgage's servers or app functionality. You can check for any notices or updates on their service status on their General Error page.

If you've tried all of these steps and still can't log in, please let me know and we can look into further options, including contacting customer support directly. I’m here to help!