Hi there! I see you're having trouble with the Tavour app—specifically, the buttons at the bottom of the screen are greyed out and not responding. That can definitely block your ability to navigate or use features. To help get this sorted, could you share a bit more?

- When did this issue start happening?
- Are the buttons unresponsive only in certain parts of the app, or all over?
- Have you tried any steps so far like closing the app or restarting your phone?
- Are you connected to Wi-Fi or mobile data when this happens?

While I wait for that info, here are some straightforward steps you can try on your Android 10 device with WebKit browser:

1. Force Close and Restart Tavour App:
- Go to Settings > Apps > Tavour.
- Tap "Force Stop."
- Reopen the app and check if the buttons work now.

2. Restart Your Phone:
- Sometimes a quick reboot clears temporary glitches affecting app responsiveness.

3. Check for App Updates:
- Open Google Play Store, go to Tavour, see if there’s an update available, and install it.

4. Clear the App Cache:
- Settings > Apps > Tavour > Storage.
- Tap “Clear Cache” (not data, so you don’t lose info).
- Open the app again to see if buttons function.

5. Confirm Internet Connection:
- Ensure your device has a stable connection because sometimes loading issues make UI elements freeze.

If none of these work, there could be a temporary server or app issue affecting functionality. I can help you verify that next or guide you through more advanced troubleshooting.

Let me know how the above goes or if you've already tried some of these steps!

I've done all suggestions. I have contacted customer support, no resolutions. They are still working on it for about a month. I have followed up several times. I would order on a website but that is unavailable.

Thanks for sharing these details. It sounds like you've been very patient and thorough with your efforts, and it’s disappointing that the issue remains unresolved after a month. Given that customer support is still working on it but you haven’t seen progress—and that ordering via the website isn’t available either—this seems like a more complex issue possibly affecting multiple users or related to ongoing app/server updates.

Here are a few suggestions to consider next:

1. Request Escalation:
Since you already contacted support multiple times, ask specifically to have your case escalated to a higher tier or a specialist team. Sometimes escalation can speed up resolution or at least get a clearer timeline.

2. Alternative Contact Options:
Try reaching out through different channels such as:
- Email to [email protected] if you haven’t already.
- Tavour’s social media accounts (like Twitter or Facebook), which sometimes prompt faster responses or public visibility.

3. Check Community Reports:
Sometimes other users report the same problem on forums or review sites. Tracking these can confirm if it’s a widespread app issue. Based on public review board data, it appears some customers have had unresolved issues with Tavour, but the company maintains a good reputation overall7.

4. Wait for Official Updates:
If this is a technical bug affecting the app itself (like greyed-out buttons due to coding glitches), it likely requires a new app update from their developers. Keep an eye on app update notes for any fix announcements.

5. Consider Temporary Alternatives:
If available, try ordering through any authorized third-party partners or retailers of Tavour products, at least until their app or site is fully operational again.

If you want, I can help draft a detailed escalation message you can send to their support team to emphasize the delays and seek priority handling. Would you like me to assist with that?

Are you satisfied with these next-step suggestions, or would you like me to explore other options based on what you’ve experienced?

I'll work on it myself.

Hi! I’m happy to help you get started with the Tavour app. Here’s a simple beginner’s guide to using it on your Android device:

1. Download and Sign Up:
- First, get the Tavour app from the Google Play store and install it.
- Open the app and tap “Sign Up” to create your account with your email and a password.

2. Browse Available Beers:
- Once logged in, you’ll see daily new craft beer selections from breweries across the country.
- You can scroll through and explore the beers, read descriptions, and see ratings.

3. Claim Your Beer:
- When you find a beer you want, tap “Get it.”
- Choose how many you want in your order (like filling a crate or just a single beer).
- Then tap “Claim Your Beer” to add it to your cart.

4. Checkout and Shipping:
- After selecting your beers, go to your cart and proceed to checkout by entering delivery and payment details.
- Tavour will ship your curated craft beer directly to your door.

5. Track Your Order:
- The app lets you track your shipment and see updates until it arrives.

6. Subscriptions (Optional):
- If you like, you can also join a monthly beer subscription to get a regular selection without reordering each time.

Tavour provides access to hard-to-find and unique beers, making it great for craft beer enthusiasts looking to discover new favorites1 2 5.

If you want a walkthrough on any specific part of the app or tips on navigating it smoothly, just let me know! Are you satisfied with this beginner’s guide?