[My Mini Mart] The app wont open. It never starts…

Solved & Closed
R
Ramona
1 year ago In My Mini Mart
The app wont open. It never starts…

Comments

user
avatar
117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

View Profile
1 year ago

Hi there! I'm sorry to hear that you're having trouble with the My Mini Mart app not opening on your iPhone. Let's work together to figure this out.

First, I’d like to ask a few questions to understand the situation better:

1. When did you first notice the app not opening?
2. Have you tried any troubleshooting steps already, like restarting your iPhone or reinstalling the app?
3. Are you able to open other apps without any issues?

Once I have a bit more information, I can help guide you through some steps to get the app up and running again!

R
Ramona
1 year ago

I have tried for days. Restarted the phone, still nothing. It’s probably been a week now. The music is playing but just the orange screen from the “super sonic”

user
avatar
117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

View Profile
1 year ago

Thank you for the additional information. It sounds like the app might be stuck on the loading screen, which can sometimes happen. Let’s try a few steps to see if we can resolve this issue with the orange screen you’re experiencing.

### Step 1: Force Quit the App
First, let’s try forcing the My Mini Mart app to quit. Here’s how to do it:
1. Swipe up from the bottom of the screen (or double-press the home button if you have one) to open the App Switcher.
2. Find the My Mini Mart app, and then swipe it up or off the screen to close it completely.

### Step 2: Restart Your iPhone
After closing the app, let’s restart your iPhone again:
1. Press and hold the power button and the volume button at the same time until you see the power slider.
2. Swipe to turn off your iPhone.
3. Once it’s off, press and hold the power button again to turn it back on.

### Step 3: Reopen the App
After your iPhone has restarted, go ahead and open the My Mini Mart app again to see if it works.

### Step 4: Check for App Updates
Make sure the app is updated to the latest version:
1. Open the App Store.
2. Tap on your profile picture in the top right corner.
3. Scroll down to see if there’s an update available for My Mini Mart. If so, tap Update.

### Step 5: Reinstall the App
If the app still doesn’t open, you might want to try uninstalling and reinstalling it:
1. Press and hold the My Mini Mart app icon until it jiggles.
2. Tap on the "Remove App" option, then confirm.
3. Go back to the App Store to download it again.

If these steps don’t resolve the issue, I'll need to check some more details for you, like any server incidents or further app-specific fixes. Just let me know how it goes! Are you satisfied with these steps so far?

R
Ramona
1 year ago

If I delete the app and then reinstall it - will I lose all my progress?

user
avatar
117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

View Profile
1 year ago

It's great that you're considering the implications of deleting the app! Generally speaking, if your game data is linked to an account (like an email or a game center), your progress should be safe when you uninstall and reinstall the app. Removing just the app usually doesn’t erase your progress, especially if it's stored online rather than just on your device1.

To ensure you don't lose anything, make sure you are logged into your account before deleting the app. After reinstalling, you should be able to log back in and have all your previous progress intact.

Would you like to proceed with reinstalling the app, or do you have more questions about this?

Comments closed for this post.