Hello! I understand that the UV index is no longer showing for several locations in your SunSmart Global UV app, even though it used to display correctly before. To help you better, could you tell me whether this is happening for all locations or just specific ones? Also, have you updated the app or your iOS recently?

Meanwhile, here are some initial steps you can try:

1. Restart your iPhone to refresh the system.
2. Ensure your app is updated to the latest version via the App Store.
3. Check that location permissions are enabled for the app in your iPhone settings under Privacy > Location Services.
4. Try removing and re-adding the affected locations in the app.
5. Confirm you have a stable internet connection.

There was a known issue earlier that the SunSmart Global UV development team addressed, so updating the app is key9. If these steps don’t help, please let me know what you have tried, and we’ll dive deeper to fix it.

Are you comfortable trying these steps and sharing what happens?

Thank you, I have did all your advices, but it doesn’t help (

Thank you for letting me know you’ve already tried those steps. Since the UV index still isn’t showing for your selected locations despite app updates, location permissions, and a restart, let’s try a couple more advanced checks:

1. App Cache/Data: Sometimes app data can get corrupted. On iOS, you can try uninstalling the SunSmart Global UV app completely and then reinstalling it fresh from the App Store.

2. Check your account (if using one): Log out of the app (if applicable) and log back in. This can refresh your synced data and settings.

3. Check if the problem is happening for specific locations or worldwide. If it’s only certain places, there might be a data source issue on our side or regional data changes.

4. If you have multiple devices, try logging into the app on another iPhone or iPad with the same account to see if the issue persists.

5. Verify you have the latest iOS update, which you mentioned is 18.5.0 — that’s good and fully compatible.

If these don’t resolve the issue, there may be a temporary data feed issue or a need for further technical support from the SunSmart development team. You can report this directly via their contact email at [email protected] or I can guide you on that process.

Please let me know if you’d like help with uninstalling/reinstalling or contacting support, and tell me if any locations in particular are affected or if it’s all of them. I’m here with you to get this sorted! Are you comfortable trying these next steps?