Hi there! I'm really sorry to hear that you're experiencing crashes during ad playback in Wordgrams. That can definitely disrupt your gaming experience. Let’s see if we can sort this out together.

First, can you tell me if this issue happens with all ads or just specific ones? Also, have you tried any troubleshooting steps already, like clearing the cache or restarting your device?

Based on some common solutions, I have a few steps you can follow to potentially resolve this issue:

1. Clear the App's Cache: This can help improve performance and may address issues with ad playback.
- Go to Settings on your Android device.
- Tap on Apps or Application Manager.
- Find and select Wordgrams.
- Tap on Storage, then select Clear Cache.

2. Ensure Your App is Updated: Sometimes, simply having the latest version of the app can resolve these issues.
- Open Google Play Store.
- Search for Wordgrams and check if there's an Update button available.

3. Check Your Network Connection: A poor internet connection might cause issues with ad loading.
- Make sure you're connected to a stable Wi-Fi or mobile data network.

4. Restart Your Device: Restarting can resolve many temporary glitches. If you haven’t done this, it’s worth a try!

If none of these steps resolve the issue, please let me know, and I can assist you with further troubleshooting or escalate the issue if needed. Are you satisfied with the solution I provided?

I have done all the above didn't work

Thanks for letting me know you’ve already tried those steps! Let’s explore some additional options to help resolve the crashing issue with Wordgrams during ads.

1. Uninstall and Reinstall the App: Sometimes, a fresh installation can fix deeper issues within the app. Here’s how to do it:
- Press and hold the Wordgrams app icon.
- Select Uninstall.
- Once it’s removed, go to the Google Play Store, search for Wordgrams, and tap Install.

2. Check for Device OS Updates: Ensure your Android OS is updated as well. Here’s how:
- Go to Settings > About Phone > Software Update.
- If an update is available, follow the instructions to install it.

3. Check App Permissions: Sometimes, not having the right permissions can cause instability.
- Go to Settings > Apps > Wordgrams > Permissions.
- Ensure that it has permissions for storage and any others that might be required.

4. Disable Battery Optimization for Wordgrams: Battery optimization can interfere with app performance.
- Go to Settings > Battery > Battery Optimization.
- Find Wordgrams and select Don't Optimize.

If you try these steps and the problem persists, it may also be a wider issue with the app itself, particularly regarding the ads. I would recommend reaching out to Wordgrams support at [email protected] for further assistance. They may be able to provide you with more specific insights or confirm if there’s an issue on their end.

Please keep me posted on how it goes, and let me know if there’s anything else I can assist you with! Are you satisfied with the solution I provided?