Hi there! I see you're having trouble logging into your Lucky Supermarkets account and that a password reset isn't being sent to you. Let’s see if we can figure this out together.

Could you first let me know if you're receiving any error messages when you try to log in or when you request the password reset? Also, please confirm the email address you’re using to try to reset your password. This can help us troubleshoot the issue effectively.

I did its not working

Thanks for your patience! Since the password reset isn't working, let's explore a few troubleshooting steps to see if we can get this resolved.

Here’s what you can try:

1. Check Spam/Junk Folder: Sometimes, the password reset email can end up in the spam or junk folder. Please check there to see if the email is present.

2. Email Confirmation: Ensure that the email address you're using is correctly spelled and associated with your Lucky Supermarkets account. If you're unsure, you might want to verify by trying to log in with any alternate email you might have used.

3. Resend the Password Reset: Try requesting the password reset email again after checking your spam folder.

4. Clear Browser Cache: Sometimes, old cache data can interfere. Here’s how you can clear it:
- Open your WebKit browser.
- Click on the three vertical dots (menu) in the upper right corner.
- Go to "Settings" > "Privacy and security".
- Click on "Clear browsing data," select "Cached images and files," and click "Clear data."

5. Try a Different Device or Browser: If possible, attempt to access the Lucky Supermarkets site on another device or a different browser to see if you face the same issue.

If none of these steps work, we may need to escalate this issue further. You can also contact Lucky Supermarkets customer service directly at [email protected] for more detailed support. Are you satisfied with the solutions I provided, or would you like further assistance?

I am using the app i tried on my laptop same thing

Thanks for confirming that you've tried logging in both on the app and your laptop. Let's continue troubleshooting this issue. Since it seems like the password reset email isn't being received regardless of the device you're using, let’s consider a couple more steps:

1. Check Email Filters: Sometimes, email settings might filter messages. Ensure that your email settings aren’t filtering out emails from Lucky Supermarkets. You might want to temporarily disable any filters and try requesting the password reset email again.

2. Account Lockout: If you’ve tried logging in multiple times unsuccessfully, your account may have temporarily locked you out for security reasons. If this is the case, you might need to wait a bit before trying again.

3. App Updates: Ensure that your app is updated to the latest version. You can check this on the App Store or Google Play Store. Sometimes, older versions can cause unexpected issues.

4. Uninstall and Reinstall the App: If the app is still giving you trouble, try uninstalling it from your device and then reinstalling it. This can resolve any underlying issues with the app itself.

5. Contact Support: If you still can’t get the password reset email after these attempts, I recommend contacting Lucky Supermarkets support at [email protected] directly. They can provide more specific assistance on account-related issues.

Please let me know if you would like to proceed with any of these steps or need further assistance! Are you satisfied with the solution I provided?