Hi there! I understand you're having trouble with the AMX Cruise section not loading in the American Express app. Let's see if we can get that sorted out for you.

To start, could you please confirm a few details for me?

1. Are you using the American Express app on your Windows device, or are you accessing AMX Cruise through a web browser?
2. Have you noticed if it’s just the Cruise section not loading, or are other parts of the app or site slow or unresponsive as well?
3. Have you tried any troubleshooting steps already, like restarting the app or your device?

Once I have this info, I can guide you through the best fixes tailored to your setup. If you prefer, I can provide some general steps to begin with. Let me know!

AMX cruise section NOT loading

Thanks for confirming that the AMX Cruise section specifically is not loading. Since you're using a Windows device with WebKit, and the issue is isolated to this section, let’s go through some targeted steps to help you access it:

1. Check Compatibility View Settings (for browsers like Internet Explorer or Edge in IE mode):
Sometimes, older web services require specific compatibility settings to display correctly. You can:
- Open your browser’s Tools menu (usually the gear icon or settings).
- Select “Compatibility View Settings.”
- Make sure americanexpress.com is added there.
This can sometimes fix loading issues with certain parts of the site1.

2. Clear Browser Cache and Cookies:
This helps remove any corrupt or outdated files that might be causing loading problems. You can do this in your browser’s settings under Privacy or History.

3. Try a Different Browser:
While you’re currently using WebKit (likely something like Edge or Safari on Windows), try accessing the AMX Cruise section on a mainstream browser such as Google Chrome or Mozilla Firefox to see if the issue is browser-specific.

4. Disable Browser Extensions:
Extensions, especially ad blockers or security/privacy tools, can sometimes interfere with content loading. Try disabling them temporarily and refresh the page.

5. Check Your Internet Connection:
Although less likely, a slow or interrupted connection can stop pages from loading completely. A quick test is to try loading other sections of AmericanExpress.com or other sites.

If none of the above helps, it might be related to a service-side issue or something specific with your account access. You may consider contacting American Express Cruise Customer Support directly at 1300 883 501 (if in Australia) or check for the correct contact number for your region3. Also, you could use the online chat support at the American Express site for real-time assistance5.

Could you please let me know if you’ve tried any of these steps, or if you want me to guide you through any of them in detail?