Hi there! I understand you're having trouble pairing your FeatherSnapCam camera via Bluetooth. To get started, could you tell me a bit more about what you've done so far? For example, are you using the FeatherSnapCam app on your Windows device, and does the camera's Bluetooth LED light show any activity (like blinking blue)? Also, have you checked if Bluetooth is enabled on your Windows 10 device?

Knowing these details will help me guide you better. Meanwhile, I can walk you through some initial steps to troubleshoot the Bluetooth pairing issue:

1. Check the Camera's Bluetooth Status LED:
The camera typically indicates Bluetooth pairing mode with a fast blinking blue LED. If you don’t see this, try power cycling the camera off and on again.

2. Ensure the FeatherSnapCam App Has Needed Permissions:
On Windows, make sure the app has permission to access Bluetooth and Location services, as some pairing processes require location access.

3. Enable Bluetooth on Your Windows 10 Device:
Go to 'Settings' > 'Devices' > 'Bluetooth & other devices' and make sure Bluetooth is turned ON.

4. Restart Both Devices:
Restart the camera and your Windows device to clear temporary glitches.

5. Attempt the Pairing Again:
Open the FeatherSnapCam app, follow the screen prompts to initiate pairing. Look for an audio prompt like “Device Pairing Successful” or a solid blue LED on the camera indicating successful connection.

If you’ve already tried these, please let me know exactly which steps you did, and if any error messages appeared in the app. That way, I can suggest some advanced troubleshooting or verify if there's something specific with your device's setup.

Also, keep your camera’s firmware and app updated to the latest versions to avoid compatibility issues.

Looking forward to helping you get your camera paired!

this unit worked last year and could pair with android phone via bluetooth this year i get as far as the bluetooth pairing to my phone and that fails

Thanks for sharing those details! Since your FeatherSnapCam paired successfully with your Android phone last year but now gets stuck during Bluetooth pairing, let's focus on a few targeted steps to resolve this:

1. Check for Firmware and App Updates:
Often, updates bring important fixes. Please make sure both your camera's firmware and the FeatherSnapCam Android app are updated to the latest versions available in the Google Play Store.

2. Restart Devices and Clear Bluetooth Cache on Your Phone:
- Turn off and on your camera to reset its Bluetooth module.
- Restart your Android phone.
- Then clear the Bluetooth cache on your phone:
- Go to Settings > Apps > Show system apps (if needed) > Bluetooth > Storage > Clear Cache (steps might vary slightly by device).

3. Ensure the Camera Enters Pairing Mode Correctly:
The device should show a rapidly blinking blue LED when ready to pair. If it shows an orange blinking LED only and never switches to blue, the camera may not be entering proper pairing mode. Power cycle the device and try again.

4. Allow Relevant Permissions to the App:
Make sure the FeatherSnapCam app has permissions for Location and Bluetooth, as some Android versions require Location permission to scan for Bluetooth devices.

5. Try a Factory Reset of the Camera:
If none of the above works, a factory reset could help. This usually involves pressing and holding a reset button on the camera until the LED indicator signals a reset (refer to your manual for exact steps).

If after these steps pairing still fails, the problem might be hardware-related with the Bluetooth module in your camera or a specific software glitch. At that point, reaching out to FeatherSnap support for possible replacement or repair could be the best route.

For more detailed troubleshooting, you might want to visit this support article: Troubleshooting the Bluetooth pairing process which shares insights relevant to FeatherSnapCam pairing issues1.

Let me know if you want me to guide you through any of these steps, or if you see any error messages during pairing. I'm here to help! Are you satisfied with this solution?