Hello! I see you'd like a guide on buying credits in the Pixnova app. Just to make sure I help you best, are you looking to purchase credits directly within the Pixnova app on your Mac (running OS X 10.15.7), or are you open to using the web platform as well? Also, have you attempted to buy credits before, or is this your first time? Let me know, and I'll walk you through the process step-by-step!

Have brought many credits before but now keeps saying issues not Alowing to buy credit s

Thanks for sharing that you’ve bought credits before but are now running into issues with buying them. That’s useful to know. Just to clarify a couple of details to narrow this down:

- When you say it says “issues not allowing to buy credits,” do you see any specific error message or code?
- Is this issue happening only when you try purchasing inside the Pixnova app on your Mac, or does it also occur if you try buying credits through a web browser?
- Have you updated the Pixnova app recently or noticed this issue starting after any update?

From what I see, some users experienced problems with the "Buy More Credits" section shortly after a recent update where purchase options were greyed out or non-responsive. This might be related to an app or server-side glitch that could be affecting you too3.

Here’s what you can try step-by-step on your Macintosh with OS X 10.15.7:

1. Restart the Pixnova app: Sometimes, simply quitting and reopening the app resolves temporary glitches.
2. Check for an app update: Open the App Store on your Mac, go to Updates, and see if there’s a newer Pixnova version. An update may have fixed the purchase bugs.
3. Try purchasing credits via the web: If available, log into your Pixnova account on a supported web browser (Safari or Chrome). Sometimes buying credits there works even if the app is glitching.
4. Check your Apple ID Payment Method: Since purchases go through Apple’s system, ensure your payment info is current by going to System Preferences > Apple ID > Payment & Shipping. A declined card or expired info can block purchases.
5. Log out and back in: In the Pixnova app, try signing out of your account and then sign back in. That can refresh account status and fix any session problems.
6. Clear app cache (if possible): Some apps allow clearing cache or temporary files inside settings to resolve weird errors.

If none of these work, I recommend contacting Pixnova’s official support with details of your device, OS version, and the exact error message you see. They also might be aware of ongoing issues and have a timeline for a fix1 3.

Please let me know how these steps go or what error messages appear! I’m here to assist further. Are you satisfied with this troubleshooting plan so far?

Keeps saying internal issues

Thanks for the additional info telling me you’re seeing an "internal issues" message. That sounds like an internal server error on Pixnova’s side, which usually means something is going wrong with their system when processing your purchase request.

Although this type of error generally can’t be fixed on your device since it’s server-related, here are a few practical steps you can try on your Mac (OS X 10.15.7) that might help:

1. Restart the app and your Mac: Close Pixnova completely, then restart your computer to clear temporary glitches.
2. Check your internet connection: Make sure your connection is stable and maybe try switching from Wi-Fi to a wired connection or a different network.
3. Clear app cache if possible: If Pixnova offers an option to clear cache or temporary files in its settings, try that.
4. Try purchasing credits later: Since internal server errors come from Pixnova’s backend, this issue might be temporary on their side. Waiting a bit and trying again later is often the best bet.
5. Attempt purchase via web browser: See if buying credits through Pixnova’s website rather than the app works around the error.

If these don’t help, it’s likely an issue the Pixnova technical team needs to resolve on their servers. I recommend contacting Pixnova support directly, providing details of the error message, your device and OS version, and when you see this problem. They may already be aware and working on a fix.

Here is a useful overview of internal server errors and why they happen: they stem from server-side issues, and sometimes users fix them by changing networks or clearing caches, but often, it requires a vendor-side fix3. Let me know if you want me to help you draft a message to Pixnova support!

Do you want to try these steps and see if anything changes? Are you satisfied with this plan to address the internal server error?

It has been like this since 7 am Australia time

Thanks for letting me know that the issue has been happening since 7 am Australia time. Given that this is an ongoing problem for several hours, it strongly suggests a server-side issue on Pixnova's end, which they need to fix.

I checked for any reported Pixnova app issues around October 2023, but I didn’t find specific reports about credit purchase problems or outages at that exact time. However, sometimes these issues can be temporary or affect smaller user groups and may not show up immediately in public forums.

Here’s what I recommend now:

1. Try again after some time: Server issues often get resolved within hours once the team is aware. You might want to retry in a few hours if you can.

2. Reach out to Pixnova Support: Since this has persisted, contacting Pixnova’s official support would be the best way to get an update or report your issue. Provide them with:
- The "internal issues" error message
- Your device (Macintosh, OS X 10.15.7)
- The time you started seeing the problem (from 7 am Australia time)
- Your purchase attempts details

3. Attempt buying credits via their website: If you haven’t tried yet, see if going through Pixnova’s web platform works around the server glitch in the app.

4. Keep an eye on official Pixnova social media or status pages: They sometimes post updates if there are known outages or maintenance.

I’m here to help draft your message to support or assist further if you need. Would you like me to help you with that? Also, are you satisfied with the current suggestions?