Hi! I see you’re having trouble with the FreeStyle Libre 3 app crashing and not loading on your device. I’d like to help you get it up and running smoothly. To start, could you please tell me:

1. When did this issue begin?
2. Are you using the app on a Windows device directly or through any kind of emulator? (Since your OS is Windows 10.)
3. Have you recently updated the app or your system?
4. Have you tried any steps already like restarting the device or reinstalling the app?

Once I have these details, I can guide you through some targeted steps to fix it.

Issue started 6/10, using on Android G24s phone no on update,yes tried reinstalling same

Thanks for the details! Since you’re using the FreeStyle Libre 3 app on an Android G24s phone and the issue started around June 10th, with no recent update to your app or phone, and reinstalling didn’t help, I’d like to suggest a few targeted troubleshooting steps.

Sometimes, app crashes on Android devices can be due to cached data conflicts or permissions issues, even when you haven’t recently updated.

Here’s what I recommend:

1. Clear Cache and Data of the App:
- Go to your phone’s Settings > Apps & notifications > find FreeStyle Libre 3.
- Select Storage & cache.
- Tap Clear cache first, then try opening the app.
- If it still crashes, then tap Clear storage/data (this will reset the app, so you might need to log in again).

2. Check App Permissions:
- In the same App info screen, verify the app has permissions to use NFC, Storage, and any location/services needed to function.

3. Restart Phone:
- After clearing cache and verifying permissions, restart your phone to refresh all system processes.

4. Verify Phone Compatibility & Android Version:
- Although you didn’t update recently, some users have reported intermittent issues with Libre 3 apps on specific Android versions or phones like the G24s around mid-2024.
- Double-check your phone’s Android version (in Settings > About Phone) and make sure it's compatible with the app's minimum requirements (typically Android 8.0+).
- If your phone recently got a background security patch or minor update (sometimes automatic), this could interfere.

5. Temporary Workaround:
- If the app continues to crash and you need immediate access to readings, consider trying the app on a different compatible device temporarily if possible.

If these steps don’t solve the crash issue, it could be a known compatibility glitch affecting G24s users from reports I’ve seen online (some mention crashes starting early June without a clear update cause)1. In that case, I’d recommend contacting the official FreeStyle Libre 3 support team at [email protected] for an official patch or further assistance.

Would you like me to help you step-by-step with clearing cache and checking permissions first? Or do you want to try those and update me on what happens?