Hi there! I understand your PulsePoint Respond app isn’t refreshing as expected on your iPhone running iOS 18.6.2. Let’s get this sorted out together.

To start, could you tell me a bit more about what you see when the app "does not refresh"? For example:
- Is the app stuck showing old incident data with no updates?
- Are you having trouble receiving new notifications or alerts?
- Have you tried closing and reopening the app or restarting your phone?

Meanwhile, here are some troubleshooting steps we can try, starting simple and moving to more detailed checks:

1. Force Close and Reopen the App
Double-click your iPhone’s Home button or swipe up from the bottom (depending on your model) to bring up the app switcher. Then swipe up on PulsePoint Respond to close it. Reopen the app and see if it refreshes.

2. Check Your Internet Connection
Make sure your iPhone is connected to a stable Wi-Fi or cellular data network. The app needs internet to fetch updates.

3. Enable Location Services
PulsePoint uses your location to provide nearby incident updates. Go to Settings > Privacy & Security > Location Services, and ensure this is on. Then scroll down to PulsePoint Respond and set its location access to Always.

4. Refresh Notifications
Sometimes, notifications settings can affect app updates. Check Settings > Notifications > PulsePoint Respond and make sure notifications are allowed, and background app refresh is enabled.

5. Background App Refresh
In Settings > General > Background App Refresh, make sure it’s enabled for PulsePoint Respond. This allows the app to update data even when not open.

6. Restart Your iPhone
Sometimes a simple restart can fix some glitches. Hold the power button and volume button, then slide to power off. Turn it back on and check the app again.

If these steps don’t improve refreshing, we can look deeper—like checking for updates to the app or your iOS, or looking for any server issues on PulsePoint’s side.

Can you try these and let me know how it goes? Also, if you’ve already tried some of these, please share which ones, so I can provide further guidance.

Are you satisfied with this plan so far?