[PulsePoint Respond] Not updating events

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S. Hines
2 months ago In PulsePoint Respond
Not updating events

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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2 months ago

Hi there! I understand your PulsePoint Respond app on your iPhone with iOS 18.6 isn't updating events. Let's try to get that sorted out for you.

First, just to clarify:
- Are you seeing no new event notifications at all, or are the events in the app just not refreshing automatically?
- Have you checked if your app is updated to the latest version from the App Store?
- Are you connected to WiFi or cellular data when the issue happens?

While waiting for your answers, here’s a quick step-by-step guide to fix most event update issues in PulsePoint Respond on iOS:

1. Check Internet Connection: Ensure your iPhone is connected to a stable WiFi or cellular network. Event updates need internet access.

2. Update the App: Go to the App Store, search PulsePoint Respond, and see if the "Update" button is available. If so, update the app.

3. Restart the App: Close the app completely by swiping it away from the app switcher, then reopen it.

4. Use the Notification Troubleshooting Tool: Within the app, go to the Notification tab, tap the "More Options" icon (usually three dots or lines), and select the troubleshooting tool. This tool checks if your alert settings and permissions are properly configured2.

5. Check Permissions: On your iPhone, go to Settings > PulsePoint and make sure that notifications and background app refresh are enabled. Also, confirm location access is allowed if asked.

6. Re-login or Reinstall: If none of the above helps, try logging out and back in or uninstalling and reinstalling the app.

If you’ve tried these already or still face issues, let me know, and we can dig deeper or suggest contacting support directly for backend checks.

How does that sound? Would you like me to walk you through any of these steps?

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