Hi! I see you’re having trouble with no sound from the PulsePoint Respond app on your Android device. Let’s get that sorted out for you.

To start, could you tell me if you’re getting notifications visually but without sound, or are there no notifications at all? Also, have you checked if your phone’s volume and notification sound settings are properly set? This will help me understand the situation better.

In the meantime, here’s a good step-by-step approach to troubleshooting:

1. Check Device Volume and Do Not Disturb:
- Make sure your media and notification volumes are turned up.
- Confirm that Do Not Disturb mode isn’t enabled, as it can silence notifications.

2. PulsePoint App Notification Settings:
- Open the PulsePoint Respond app.
- Go to the Notifications tab and look for a troubleshooting tool (usually an icon or option in the header) that tests notification sounds.
- Ensure notifications are enabled and sounds are set correctly within the app.

3. Android System Notification Settings:
- Navigate to Settings > Apps > PulsePoint Respond > Notifications.
- Confirm notifications are allowed and that the notification channel sound is not set to silent.

4. App Update and Reinstall:
- Check if the app is up to date in your Play Store. Sometimes bugs affecting sound are fixed in updates.
- If it’s updated, try uninstalling and reinstalling the app to refresh its settings.

5. Clear Cache:
- Go to Settings > Apps > PulsePoint Respond > Storage > Clear cache. This can sometimes resolve app glitches.

If none of these steps restore sound, there may be a temporary server or audio feed issue with PulsePoint, or specific to your region. I can help check recent reports or escalate the issue if needed.

Let me know what you find so far, especially with notifications appearing and your volume settings, and we’ll take it from there!

Are you able to test notifications in the app’s troubleshooting tool?