Hi there! I understand you're having trouble resetting your password for the Hers app. Let’s work together to get that sorted out.

Could you tell me a bit more about what's happening when you try to reset your password? For example:
- Are you not receiving the password reset email at all?
- Or do you receive it but the link doesn’t work?
- Or is there any error message appearing?

In the meantime, here’s a simple checklist we can start with:
1. Make sure you enter the email address you used to sign up correctly.
2. Check your spam or junk folder for the reset email—it sometimes lands there.
3. Try clearing your browser’s cache and cookies, then attempt the reset again.
4. If possible, try performing the reset on a different device or a desktop computer.

If none of these work, we can explore further options like verifying account status or contacting Hers support to assist directly.

Let me know what you’ve tried or what exactly is happening when you reset your password!