Hi there! It sounds like you're having trouble accessing the Hers app, as it's stuck on the screen that says "Access the app with ease (NOT)." Let's see if we can get this sorted out!

Could you let me know a little more about the situation? For instance, did the issue suddenly occur, or has it been ongoing? Additionally, have you tried closing the app and reopening it, or maybe restarting your device? Those are usually good first steps to try.

Once I have a bit more detail, I can guide you through some other troubleshooting steps!

Has been this way for past 24 hrs. have closed and re-opened many times.

Thanks for sharing that! Since you've already tried closing and reopening the app multiple times without success, let’s delve a bit deeper into the issue.

Here are a few steps we can take to try to resolve this:

1. Clear Cache and Data: Sometimes, accumulated cache can cause issues. You can do this by going to your device's settings, then find the app settings for the Hers app, and look for options to clear cache and data.

2. Check for Updates: Ensure that both your app and your device are updated. Go to the Microsoft Store (as you're on Windows) and check if there's an update available for the Hers app.

3. Check Network Connection: Make sure your internet connection is stable. If you’re using Wi-Fi, try switching to a wired connection or vice versa to see if it helps.

4. Restart Your Device: A simple restart can sometimes help clear up any lingering issues.

5. Reinstall the App: If none of the above works, consider uninstalling the Hers app and then reinstalling it from the store. This can help reset everything back to its factory settings.

Please try these steps and let me know how it goes! If the problem persists, we may need to look into further details or escalate the issue.