Hi there! I’m sorry to hear that you’re getting kicked out of the Hers app with a password error right after signing in, and that your videos aren’t playing. Let’s get this sorted out together.

To start, could you tell me a bit more? For example:
- Are you able to log in on the Hers website, or does this issue only happen in the app?
- Have you recently changed your password or used any password manager tools?
- When exactly do the videos fail to play? Is it after logging in or even before?
- Have you tried closing and reopening the app or restarting your device?

Meanwhile, here’s a step-by-step approach we can try:

1. Log Out and Restart: If you can get to the app settings or profile screen, try logging out, then fully close the app (force stop on Windows if needed) and reopen it.
2. Password Check: Double-check you’re entering the most recent password you created. If unsure, try resetting your password through the "Forgot Password" option, then login again.
3. Reinstall the App: Sometimes app data can get corrupted, causing login and video playback problems. Uninstall the Hers app from your device, then reinstall it from the official store and try again.
4. Check Internet Connection: A weak or unstable connection can interfere with login verification and streaming videos. Make sure your network is stable, or try switching between Wi-Fi and cellular data.
5. Clear Cache (if possible on Windows app): Clearing app cache can resolve odd glitches. If this is available on your Hers app, try to clear cache via app settings.
6. Try Web Login: As a temporary workaround, try accessing your account on the Hers website via your browser to see if the login and videos work there.

If these steps don’t fix it, there might be a temporary backend issue or account-specific glitch. In that case, I can help escalate this to the Hers technical team for detailed investigation.

Would you like me to guide you through any of these steps? Also, please let me know if you’ve already tried any of them so I can suggest alternative fixes.

Are you satisfied with this plan so far?