[PBS] App is glitchy on Apple tv

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Linda Swift
1 year ago In PBS
App is glitchy on Apple tv

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I understand you're experiencing some glitches with the PBS app on your Apple TV. Let’s troubleshoot this step by step to see if we can resolve the issue together.

1. Force Quit the App: Sometimes, simply clearing the app from memory can help. To do this, double-tap the TV button on your remote, swipe left or right to find the PBS app, and swipe up on the app to close it. Then reopen the PBS app to see if the glitch is gone.

2. Restart Your Apple TV: If force quitting the app doesn’t work, the next step would be to restart your Apple TV. You can do this by going to Settings > System > Restart.

3. Reinstall the PBS App: If you’re still having issues, try uninstalling and reinstalling the PBS app. Go to the PBS app icon, press and hold the touch surface of the remote, and choose to delete the app. Once it’s removed, go to the App Store, search for PBS, and reinstall it.

4. Check for Software Updates: Make sure your Apple TV software is up to date. Go to Settings > System > Software Updates and select Update Software. If an update is available, install it.

5. Check Your Internet Connection: A weak internet connection can also cause glitches. Ensure your Apple TV is connected to the internet and try running a speed test on other devices, if possible.

6. Restart Your Internet Router: If your connection seems weak, try restarting your router by unplugging it for about a minute and then plugging it back in.

If you try all these steps and the issue persists, feel free to reach out to PBS support at [email protected] or check their troubleshooting guide here for more assistance.

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